It Technician in Stourbridge, Dudley

IT & Engineering Systems Technician

Salary: £32,000 per annum
Working Hours: 40 hours per week, Monday to Friday, 8:00am – 4:30pm (30-minute lunch break).
Working Arrangement: Full-time, site-based role, with flexibility required to support planned system changes, project implementations and occasional out-of-hours or weekend work.

The Opportunity

We are looking for an enthusiastic IT & Engineering Systems Technician to join our team in a newly created position.

This is an excellent opportunity for someone looking to build a career at the intersection of IT, engineering and manufacturing technology. You will become the internal go-to person for the business's ERP system while supporting a range of IT and technical projects across the manufacturing site.

The role will involve supporting software, hardware and shop-floor technology, including ERP systems, vision inspection equipment, robotics, automated systems and data reporting tools.

You will also act as the link between internal business teams and external IT support providers, helping to resolve technical issues, coordinate improvements and deliver new projects.

This position would particularly suit someone with a genuine interest in IT, computer systems and engineering technology. Previous industry experience is not essential, and applications from recent college leavers are encouraged.

Key Responsibilities

• Act as the internal point of contact for the Synchro ERP system, supporting users, maintaining data accuracy and liaising with the software provider.

• Support the installation, configuration and maintenance of IT hardware, software and shop-floor devices.

• Support the Keyence vision inspection system, including basic configuration, troubleshooting and its wider implementation across the business.

• Provide first-line technical support for shop-floor PCs, scanners and network connectivity.

• Support connectivity between manufacturing equipment, site networks and business IT systems, helping integrate production data into systems such as Synchro ERP and Power BI.

• Assist with automation projects, including robot programming and supporting the maintenance team with the implementation of automated systems.

• Install and maintain shop-floor display screens, ensuring production information and quality documentation are accessible and up to date.

• Support the introduction of Power BI by developing dashboards and reports to improve business reporting.

• Liaise with external IT support providers, resolving issues internally where possible and coordinating technical support when required.

• Lead and deliver allocated IT and engineering systems projects, keeping relevant stakeholders updated on progress.

• Maintain accurate technical documentation covering systems, configurations and network infrastructure.

Skills & Experience

The ideal candidate will have:

• Good general IT knowledge and a genuine interest in computer systems, networks and technology.

• A logical and methodical approach to problem-solving and fault-finding.

• Good communication and organisational skills, with the ability to manage and prioritise multiple tasks.

• The ability to work independently, use initiative and a willingness to learn new systems and technologies.

The following would be advantageous but are not essential:

• A qualification in IT, Computer Science, Electronics or Engineering.

• Knowledge of ERP systems, computer networks, hardware or software support.

• An interest in industrial technology, automation, robotics or manufacturing systems.

• Exposure to Power BI, PLC connectivity, vision inspection systems or programming.

Full training and development will be provided, making this an excellent opportunity for a recent college leaver or someone looking to move into a technical IT and engineering career.

Additional Responsibilities

• Work safely around machinery, electrical panels and IT equipment, ensuring the correct PPE is worn.

• Follow company procedures, work instructions, health and safety requirements and manual handling guidance.

• Maintain good housekeeping standards and ensure equipment and systems are kept in safe working condition.

• Report IT faults, equipment concerns and potential operational issues promptly.

• Identify opportunities to improve productivity, efficiency and processes through the use of technology.

Key Performance Indicators

Success in the role will be measured against:

• Timely completion of allocated IT and technical projects.

• Effective support and improved resolution times for ERP-related queries.

• Successful introduction and adoption of Power BI dashboards across key departments.

• Reliability and uptime of shop-floor display and vision inspection systems.

• Progress with the wider implementation of Keyence vision inspection technology and contribution to automation and robotics projects.

The Ideal Candidate

We are looking for someone who is enthusiastic about technology, enjoys problem-solving and is keen to develop their skills within a manufacturing and engineering environment.

You do not need to be an experienced IT technician or engineer. We are particularly interested in candidates with a relevant college qualification, an interest in computers and technology, and the motivation to learn and develop.

This is a fantastic opportunity to gain hands-on experience across IT infrastructure, ERP systems, manufacturing technology, automation and engineering projects, with the potential to develop into a specialist industrial IT role.

If you are passionate about technology and looking to build a career within IT and engineering, we would love to hear from you.