IT Technician

Lincat – IT Technician

12 Month Fixed Term Contract   

About Us

Lincat is a thriving manufacturing business, one of the world's leading names in commercial catering equipment with over 50 years’ experience delivering world-class innovation and product quality to its extensive customer base. Our company manufactures 50,000 products each year and exports to over 80 countries. We have great products, great people and great customers. 

About the Role

We are looking for an IT Technician to join us at Lincat on a 12-month contract.

The successful candidate will be responsible for supporting the IT Manager with securing and managing day-to-day activities within the business.

Hours of work

This role is based on 37.5 hours per week, working Monday to Friday.

Key Areas of Responsibility:

• The priority of this role will be completing the Windows 11 rollout across the site to
  meet Corporate deadlines.
• Assist in monitoring the performance of IT systems to help maintain reliability and
  day-to-day service availability.
• Support the IT Manager in maintaining and improving IT systems, following
  established processes and guidance.
• Help set up and install hardware and software solutions, ensuring they work
  correctly with existing systems.
• Provide first-line troubleshooting for basic hardware and software issues,
  escalating more complex problems when needed.
• Provide day-to-day IT support to employees, including setting up new user
  accounts, resetting passwords and assisting with general computer use.
• Assist with tracking IT equipment and software by updating and maintaining the IT
  asset register.
• Follow company and group IT policies, ensuring all tasks are completed in line with
  guidelines and ensuring company data is secure.
• Assist in managing access to systems and ensuring users follow company IT policies (including internet and email usage).
• Work with the Global IT team to support ongoing projects, system updates and
  rollouts.
• Any other reasonable tasks deemed appropriate by the Management Team.

Essential Skills and Knowledge:

• Proven experience working in IT support, IT operations or helpdesk functions, ideally with direct user or customer interaction.
• Strong working knowledge of computer systems, networking, systems administration, firewalls, VPNs, databases, data storage solutions and VoIP technologies.
• Good understanding of IT infrastructure and operational best practices.
• Knowledge of information security principles and the ability to support users in following security best practices.
• Strong analytical and problem-solving skills, with the ability to make informed decisions and resolve technical issues effectively.
• Ability to manage and prioritise a varied workload while maintaining high service standards.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to users with varying levels of technical knowledge.
• Ability to work with integrity, professionalism and discretion when handling confidential information.
• Proactive and self-motivated, with the initiative to identify and follow through on solutions.
• Flexible and adaptable approach to work, with a willingness to support business needs as required.
• A degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent qualification/experience, and/or Cisco networking or Microsoft Core Infrastructure certifications (desirable but not essential).