Italian speaking Customer Service Specialist (+ Spanish or French)

Italian speaking Customer Service Specialist with Spanish or French

Location: South West London (Zone 3) – Office-based Monday to Friday, 35 hours a week
Salary: £30,000 - £32,000 per annum (depending on experience)
Start Date: July/August 2026

About the company
Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent Italian (plus Spanish or French) speaking Customer Service Specialist to join their friendly and supportive international team.

This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international export sales business.

The role 
As a Customer Service Specialist you will provide comprehensive B2B customer support to clients, agents and distributors across Italian and French / Spanish speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities.

Key Responsibilities

• Processing and managing customer orders accurately and efficiently
• Responding to customer enquiries and providing effective solutions
• Handling customer complaints in a professional and timely manner
• Liaising with courier and freight companies regarding shipments and deliveries
• Monitoring export operations and ensuring service standards are maintained within your assigned territories
• Supporting the Export Sales Team across additional markets and languages when required
• Maintaining strong relationships with customers, agents, and distributors

Skills / Experience needed

Fluent spoken and written Italian plus either Spanish or French (you must be trilingual)
Previous experience within customer service, administration, sales or a similar support role
Excellent communication and interpersonal skills
Strong organisational abilities and attention to detail
The ability to manage multiple priorities and work effectively under pressure
A proactive approach and the ability to work both independently and as part of a team

Salary and benefits

• Starting salary of £30,000 - £32,000 per annum
• 22 days annual leave plus bank holidays
• Pension scheme
• Life assurance
• Incredible staff discount of up to 60% on luxury products
• Opportunity to work from home one day per week following successful completion of training
• Friendly, supportive team environment with excellent management support

Working Hours
Monday to Friday or 9.00 to 17.00 with an hour for lunch

If you are fluent in Italian and either Spanish or French and are looking to join a highly successful global organisation we would love to hear from you. Please apply now or contact Lisa Grimes for a confidential chat