ITSM Readiness Project Manager

Up to £600 per day | Inside IR35 | Hybrid (2 days onsite, London)

We're seeking an experienced ITSM Readiness Project Manager to lead end‑to‑end service readiness and transition into live operation on a major programme.

This is a delivery‑critical role, ensuring all ITSM processes, support models, and operational controls are embedded, aligned, and ready for go‑live.

• Leading ITSM readiness and service transition into BAU
• Embedding Incident, Change, and Problem Management in line with ITIL
• Establishing service governance, operational controls, and support models
• Driving readiness assurance, risk mitigation, and service stability
• Coordinating across delivery, service, and support teams to ensure alignment
• Tracking readiness progress and ensuring adherence to programme standards
• Ensuring process adoption and operational handover, not just documentation

• Proven experience delivering ITSM readiness / service transition programmes
• Strong knowledge of ITIL disciplines (Incident, Change, Problem Management)
• Experience embedding operational processes and governance in live environments
• Background in complex, multi‑team delivery programmes
• Strong stakeholder engagement with the ability to challenge and drive accountability
• A hands‑on, delivery mindset focused on outcomes and adoption

This is a high‑impact 12-month contract, playing a key role in ensuring services are fully operational, governed, and ready for live delivery.

if you're interested and feel you have the relevant experience, please click on the link for immediate consideration.