Junior Helpdesk Technician in Nottingham, Nottinghamshire

Posted by Back TO Work

£26,250 a year

Nottingham · Permanent

A successful online retail organisation based in the East Midlands is searching for a customer-focused Junior Helpdesk Technician.

What You'll Do

  • Handle first-line IT support requests.
  • Troubleshoot hardware and software issues.
  • Support laptops, desktops, and mobile devices.
  • Assist with system setup and configuration.
  • Maintain IT records and documentation.
  • Escalate technical issues where necessary.

Essential Attributes

  • Friendly and professional attitude.
  • Excellent communication skills.
  • Strong willingness to learn.
  • Good organisational ability.
  • Interest in IT support and technology.

Technical Areas Covered

  • Windows Operating Systems
  • Microsoft 365
  • Networking Fundamentals
  • Hardware Diagnostics
  • IT Service Management
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