Key Account Hire Desk Controller

Job Title: Key Account Hire Controller 

Location: Hemel Hempstead, Hertfordshire 

Job Type: Permanent

Overview:

Unify are delighted to be recruiting for a Key Account Hire Controller to join a leading provider of Plant Hire, Transport and Haulage service throughout the UK who are currently undergoing remarkable growth whilst supporting the UK’s Construction sector.  

As a Hire Controller, you will be providing excellent customer service whilst off hiring plant and equipment to customers. As well as providing advice and guidance to Key Account customers to help ensure the correct equipment is hired.  

Responsibilities:

• Handle hire enquiries from key account customers, ensuring efficient use of core fleet availability
• Provide expert guidance on available products and recommend suitable alternatives where appropriate
• Generate accurate and timely quotations using the Syrinx hire management system
• Ensure all customer queries are acknowledged and resolved within 24 hours
• Collaborate closely with depot teams and internal departments, including Logistics, Recruitment, and Credit Control, to meet customer hire requirements
• Visit customer sites and depots when required to strengthen relationships and gain a clear understanding of project needs
• Contribute to achieving company profit margin and performance targets
• Deliver a “right first time” service, consistently maintaining high standards of accuracy and customer care

What do I need?

• Strong planning and organizational skills.
• Prior experience within a similar industry; Plant, Construction or Vehicle rental
• Ability to work well within a team
• Attention to detail
• Proficiency in IT systems, including Excel, Word, and Outlook.
• Strong customer service skills with the ability to work accurately under pressure

Hours-

Monday – Friday, 8:00am – 5:30pm Office Based