Key Account Manager at Omni RMS, Newcastle upon Tyne

Key Account Manager

Contract: Education

Location: Newcastle, NE4 7SA

Hours of Work: 37.5 per week

Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Key Account Manager to lead the successful delivery of integrated facilities management services across a designated region, ensuring operational excellence, client satisfaction, and sustainable growth.

Job Overview

Reporting to the Key Account Director, you will provide leadership, governance, and coordination across multiple sites and service lines, supporting operational teams to deliver safe, compliant, and high-quality services.

As the senior regional operational lead, you will be responsible for building strong client relationships, driving operational performance, and ensuring the effective delivery of integrated hard and soft facilities management services across the contract estate. This role requires strong leadership capabilities, excellent stakeholder management skills, and a commitment to continuous improvement.

Key Responsibilities

• Lead operational performance across the regional portfolio, ensuring contractual KPIs and SLAs are consistently achieved.
• Provide leadership, direction, and support to the Soft Services Manager, Technical Services Supervisor, and operational teams across the region.
• Act as the senior regional operational contact for the client, building collaborative and effective working relationships.
• Oversee the delivery of integrated hard and soft facilities management services across multiple sites.
• Ensure compliance with health and safety standards, audit requirements, and operational policies across the region.
• Coordinate service delivery across workstreams to maintain an integrated and efficient service.
• Manage regional operational performance, budgets, resource planning, and reporting requirements.
• Identify, implement, and monitor efficiency improvements, service enhancements, and gainshare opportunities.

Person Specification

• Proven experience managing integrated hard and soft facilities management operations within a complex operational environment.
• Strong technical background with a sound understanding of compliance requirements and the ability to effectively manage technical teams.
• Good understanding of soft facilities management services and wider facilities management operations.
• Demonstrable experience leading multi-site operational teams and delivering services across multiple workstreams.
• Strong client relationship management skills, with experience engaging and influencing senior stakeholders.
• Ability to support project works, lifecycle activities, and larger-scale technical works alongside technical specialists.
• Experience managing operational budgets, resources, and performance metrics.
• Candidates from a variety of industry backgrounds with relevant facilities management expertise are encouraged to apply.