Key Account Manager in London, Greater London

If you are an experienced Account Manager who thrives on building strong client relationships, driving commercial growth and managing projects from concept through to delivery, we would love to hear from you.

This is an excellent opportunity to join a UK-based, B Corp-certified market leader with an enviable reputation for delivering exceptional service to globally recognised brands across a diverse range of sectors.

As Key Account Manager, you will take ownership of a portfolio of established and newly onboarded clients, developing long-term partnerships while identifying opportunities to increase revenue, improve profitability and enhance the customer experience.

Working closely with internal teams across production, client services and supply chain, you will oversee budgets, profit margins, stock forecasting, contractual commitments and client projects, ensuring every customer receives a tailored, high-quality service that sets the business apart.

Key Account Manager – Key Responsibilities

• Account Growth & Profitability: Develop and manage sales budgets, monitor profit margins and proactively identify opportunities to increase revenue and maximise account profitability.
• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders, understand individual client requirements and act as the primary point of contact for your portfolio.
• Stock & Supply Chain Management: Forecast finished goods and component stock requirements, working closely with production teams to ensure consistent on-time, in-full delivery.
• Project Management: Manage projects, including new product and range launches, coordinating budgets, timelines, critical paths and internal resources from initial brief through to completion.
• Commercial Negotiation: Prepare costings, negotiate pricing, develop client proposals and presentations, and support contract reviews and renegotiations.
• Service Excellence: Identify opportunities to add value, enhance the product and service offering, and continually improve the overall customer experience.
• Reporting & Administration: Produce accurate management information, coordinate client invoicing and maintain effective client records, digital platforms and documentation.
• Internal Collaboration: Work cross-functionally with production, client services and other departments to ensure orders, projects and customer commitments are delivered successfully.
• Team Support: Help coordinate Client Services Executive resources, support performance development and contribute to the training and onboarding of new team members.
• Client Engagement: Organise and attend client meetings, wearer trials, sizing roadshows, photo shoots and other activities to support client requirements.

Key Account Manager – Skills & Experience

• Proven experience in account management, ideally overseeing key accounts or major customer contracts.
• A strong commercial understanding, including sales growth, budgeting, profitability and pricing negotiations.
• Excellent relationship-building and communication skills, with the confidence to engage effectively with stakeholders at all levels.
• Strong organisational and project management skills, with the ability to manage multiple priorities and deadlines.
• Experience collaborating with production, supply chain, stock management or other operational teams.
• Strong analytical, reporting and presentation skills.
• A proactive, solutions-focused approach to resolving challenges and improving service delivery.
• Experience within fashion, textiles, apparel or a related industry would be advantageous, but is not essential.