Key Account Manager - Supply Chain Solutions in Birmingham

Key Account Manager – Supply Chain Solutions

Salary up to £60,000 + Car Allowance + Commission

The Opportunity

Our client is looking for a commercially driven, forward-thinking Key Account Manager to manage and grow a portfolio of large, strategically important customer accounts.

This is not a traditional account management role focused purely on maintaining relationships. They want someone who can identify commercial opportunities, understand complex customer supply chains and proactively grow revenue by selling and promoting their full range of integrated supply chain solutions.

You'll be working with established customers, identifying opportunities to increase their spend, introduce additional services, improve profitability and develop our clients position as a strategic supply chain partner.

What You'll Be Doing

• Managing and developing a portfolio of Key / Strategic customer accounts.
• Building relationships with senior decision-makers and key stakeholders.
• Identifying new revenue streams and opportunities to grow existing accounts.
• Driving up-selling, cross-selling and increasing share of wallet.
• Promoting our clients wider transport, warehousing and integrated supply chain solutions.
• Understanding customer operations and identifying opportunities to add value.
• Analysing account performance, revenue, margins and customer data.
• Developing strategic account plans and commercial growth strategies.
• Identifying risks, declining spend and opportunities to protect and improve profitability.
• Working closely with internal teams to develop and deliver customer solutions.

AI, Data & Technology

We are particularly interested in someone who embraces AI and uses it as part of their everyday working routine.

You should be comfortable using AI tools to plan and prioritise your day, analyse customer information, identify revenue opportunities, prepare for meetings and improve commercial decision-making.

You must be able to work with data, interpret numbers and translate complex information into clear, manageable commercial actions.

What We're Looking For

• Proven experience in Key Account Management, ideally within 3PL, 4PL, logistics, supply chain or SaaS.
• Experience managing larger, commercially significant customer accounts.
• A strong understanding of transport, logistics and integrated supply chain solutions.
• A commercially driven mindset with a track record of growing customer revenue.
• Strong analytical skills and confidence working with data.
• An active interest in AI and using technology to improve performance.
• Excellent communication, negotiation and relationship-building skills.

Experience working with customers in manufacturing, production, automotive or pharmaceutical sectors would be particularly advantageous.

The Person

We're looking for someone who is:

• Commercially hungry and naturally opportunity-focused.
• Intelligent, analytical and intellectually curious.
• Humble, approachable and collaborative.
• Proactive rather than reactive.
• Comfortable challenging the status quo.
• Excited by technology, AI and finding smarter ways of working.

Package

• Salary up to £60,000, depending on experience.
• Company car or car allowance.
• Commission.
• Opportunity to manage a portfolio of significant customer accounts and make a genuine commercial impact.

If you're an ambitious, commercially minded Key Account Manager who combines relationship management, data, technology and a passion for business growth, we'd love to hear from you.

Start People are the acting agency working on this Assignment