Key Account Soft Services & Workplace Manager

Key Account Soft Services & Workplace Manager

Contract: Infrastructure
Location: Livingston, EH54 8AF
Hours of Work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Key Account Soft Services & Workplace Manager to lead and manage the delivery of integrated Soft Services and Space Planning across a client portfolio.

This role is responsible for ensuring high standards of service delivery across multiple locations, maintaining strong client relationships, and ensuring contractual obligations, budgets and key performance indicators (KPIs) are achieved. The successful candidate will play a key role in supporting operational excellence while driving service improvements and efficiencies.

Job Description

The position requires an experienced facilities management professional with a strong background in Soft Services and Space Planning. Working across sites throughout the UK and Ireland, the role will focus on leadership, compliance, financial performance and the delivery of consistent, high-quality workplace services.

We are looking for a commercially aware and experienced facilities management professional with a strong background in Soft Services and Space Planning.

The successful candidate will lead operational teams and subcontractors, drive continuous improvement initiatives, and ensure compliance, quality and operational excellence across multiple sites throughout the UK and Ireland.

Key Responsibilities

• Act as the primary point of contact for key clients, building and maintaining strong relationships through regular meetings and performance reviews.
• Ensure contractual obligations and service level agreements (SLAs) are consistently achieved.
• Identify opportunities to enhance services and support business growth.
• Lead and manage the delivery of Soft Services and Space Planning teams across multiple sites throughout the UK and Ireland.
• Oversee the consistent delivery of services including waste management, feminine hygiene, pest control, grounds maintenance and window cleaning.
• Ensure the effective delivery of Space Planning and Lift & Shift services across the UK.
• Manage account budgets, forecasts and profit and loss performance, identifying efficiencies and cost-saving opportunities.
• Ensure compliance with health, safety, environmental and statutory regulations, including risk assessments, safe systems of work and incident investigations.
• Recruit, develop and retain high-performing teams while monitoring KPIs and implementing continuous improvement initiatives.

Skills and Experience

• Proven experience in facilities management, specifically within Soft Services and Space Planning.
• Experience managing large client accounts and multiple service lines.
• Strong leadership and people management skills.
• Commercial awareness and strategic planning capability.
• Financial and budget management experience.
• Excellent communication, negotiation and stakeholder management skills.
• Ability to manage operational teams and subcontractors across multiple locations.
• Strong focus on compliance, quality and continuous improvement.

Additional Requirements

• Full UK driving licence essential.
• Occasional travel required.
• Car or car allowance provided.