L2/ L3 Support Engineer - Azure & Hyper-V in Belfast
Posted by Reperio Human Capital
£32,000 – £45,000 a year
Belfast · Permanent
IT Support Engineer (2nd / 3rd Line) - Azure & Hyper-V
The company
Our client is an established Managed Service Provider supporting a varied portfolio of business customers. They're growing their technical team and are looking for a 2nd / 3rd Line Engineer with strong Azure and Hyper-V experience.
The role
You'll provide 2nd / 3rd line support to multiple client environments, remotely and on-site. You'll own incidents through to resolution and handle escalations from 1st line. You'll also contribute to infrastructure and cloud migration projects.
Key responsibilities
- Deliver 2nd / 3rd line support across on-premise, Azure and hybrid environments
- Administer and troubleshoot Hyper-V hosts and virtual machines
- Support Azure infrastructure, including VMs, storage and Entra ID
- Manage Windows Server, Active Directory, DNS and DHCP
- Support Microsoft 365, including Exchange Online and SharePoint
- Work tickets through an ITSM/PSA platform to SLA
- Assist with backup, disaster recovery and migration projects
What you'll need
- Proven 2nd line experience, ideally within an MSP
- Strong hands-on Hyper-V experience
- Practical experience supporting Microsoft Azure
- Solid Windows Server and Active Directory knowledge
- Experience with Microsoft 365 administration
- Confident communicating with customers and prioritising a varied workload
- Availability to join an out-of-hours support rota
Nice to have
- AZ-104 (Azure Administrator)
- Experience with ConnectWise or a similar PSA/RMM tool
- Exposure to firewalls, VPNs and general networking
Reperio Human Capital acts as an Employment Agency and an Employment Business.
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