Laboratory Services Coordinator

Are you an experienced laboratory operations professional with a passion for leading teams and delivering exceptional laboratory services?

We are seeking a Laboratory Services Coordinator to oversee the day-to-day delivery of laboratory support services within a leading scientific research environment in London. This is a fantastic opportunity to play a pivotal role in ensuring laboratories operate safely, efficiently and in line with the highest operational and compliance standards.

As the Laboratory Services Coordinator, you will lead the onsite laboratory support team, acting as the primary point of contact for laboratory operations while working closely with scientists, researchers, facilities teams and client stakeholders. You will be responsible for maintaining high service standards, driving operational improvements, ensuring regulatory compliance, and creating an outstanding laboratory experience for employees and researchers.

Experience Required

Essential Experience

• Minimum 5 years' experience in a laboratory support, laboratory technician or laboratory facilities role.
• A minimum of five years' experience in a similar laboratory services or operations role, with a strong focus on delivering an exceptional employee and customer experience.
• Previous experience supervising or managing laboratory operations.
• Proven line management experience, including coaching, developing and supporting team members.
• Experience working within a collaborative scientific or research environment.
• A proactive leader with excellent organisational, communication and stakeholder management skills.
• A collaborative team player who values building positive working relationships across multidisciplinary teams.

Technical Skills

• Proficient in the safe handling and segregated storage of flammable, toxic and corrosive chemicals.
• Ability to safely change and connect compressed gas cylinders (inert and non-hazardous).
• Familiar with the safe handling and use of liquid nitrogen (cryogens).
• Basic operation and first-line maintenance of laboratory vacuum and cooling equipment.
• Competent user of a chemical inventory management system or LIMS.
• Good understanding of laboratory glassware washing, drying and siliconisation procedures.
• Strong knowledge of laboratory Health & Safety, COSHH, quality systems and compliance requirements.

Role Responsibilities

• Laboratory Operations
  • Oversee and manage the day-to-day operations of the laboratory support service.
• Team Management
  • Lead and manage the onsite Laboratory Associate team.
  • Support the recruitment, onboarding, training and development of laboratory associates.
• Quality
  • Ensure laboratory services are delivered in accordance with agreed service levels and quality standards.
• Health & Safety
  • Promote a strong Health & Safety culture throughout the laboratory environment.

Salary & Benefits

• 10% discretionary annual bonus.
• Monday to Friday working hours: 8:30am – 5:00pm.
• Opportunity to lead laboratory services within a world-class scientific research environment.
• Collaborative and supportive working culture.
• Career development opportunities within a growing and innovative organisation.
• Be part of a team supporting pioneering scientific research and operational excellence.