Lead Building Concierge in Bracknell
Posted by 4Recruitment Services
£16.85 an hour
Bracknell · Contract
Location: Bracknell (RG42)
Hours: Monday to Friday 8am-5pm
Pay: £16.85ph paid weekly PAYE
Duration: Ongoing Contract
Duties
- Manage the Concierge and Gatehouse Reception for a large site. (4 Direct Reports)
- Be a lead interface for improving processes associated with Customer Service and the customer journey in a premium front of house building, including handling client queries and escalations.
- Manage several premium meeting rooms, bookings, and set ups, ensuring meeting/function rooms are equipped to meet the needs of the meeting and its occupants.
- Serve as a primary point of contact for visitors entering the facility, always ensuring a friendly and professional demeanour.
- Support the implementation of new initiatives and activities including devising and implementing clear and robust procedures.
- Record, log, and track service requests, providing administrative support to management as needed.
- Arrange and confirm business catering on behalf of requestors.
- Deliver exceptional customer service and foster a welcoming environment.
- Follow property-specific security and emergency procedures.
- Resolve client inquiries and complaints professionally.
- Address moderately complex problems using creative solutions.
- Management of the Catering contract.
- Weekly Contract meetings with Cleaning and Catering teams.
- Meeting with Key Syngenta Stakeholders.
- Management of E-Log Books
- Conduct Supplier Performance reviews.
- Issuing of Authority to Work permits.
- Reviewing Risk Assessments and Method Statements.
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