Lead Business Analyst - Microsoft 365 Transformation in Folkestone

Lead Business Analyst - Microsoft 365 Transformation

Salary: £50,000–£60,000

Remote - UK Only

Are you an experienced Business Analyst who has supported Microsoft 365 migrations or modern workplace transformation projects?

Can you engage with business users to understand how they actually use their technology, including the processes and dependencies that may not be documented?

Are you confident leading discovery, challenging assumptions and turning complex information into clear requirements?

We are recruiting for a growing technology consultancy delivering Microsoft, cloud, infrastructure and cybersecurity services. They are looking for a hands-on Lead Business Analyst to lead business discovery and requirements gathering in preparation for an anticipated major Microsoft technology migration.

The initial priority will be to understand how the business operates today. You will investigate how different teams use their applications, collaborate, manage documents and share information. This will include identifying business-critical processes, manual workarounds, application dependencies and access requirements that need to be understood before migration planning progresses.

You will work closely with client stakeholders, project managers, architects, consultants and engineers. You must understand Microsoft 365 well enough to ask informed questions, recognise potential business impacts and ensure technical decisions are supported by a clear understanding of operational needs.

Excellent communication will be essential. Business users may describe the same process differently, have competing priorities or struggle to explain what they need. You will bring structure to these conversations, challenge assumptions constructively and produce analysis that the business and technical teams can confidently use.

You will also guide a Business Analyst, coordinating analysis activities and reviewing deliverables while remaining directly involved in discovery and documentation.

Key Responsibilities

• Lead business discovery and requirements gathering for Microsoft technology change and migration projects.

• Plan and facilitate interviews and workshops with business users, process owners and technical specialists.

• Establish how different teams use Microsoft 365 and connected applications in their day-to-day work.

• Map current business processes, information flows, system interactions and operational dependencies.

• Identify critical workflows, manual workarounds, pain points and undocumented ways of working.

• Capture requirements relating to collaboration, document management, information ownership and access.

• Assess the business impact of proposed technology changes and identify potential disruption.

• Analyse, challenge, prioritise and validate business and user requirements.

• Produce clear requirements documents, process maps, gap analyses and future-state models.

• Maintain traceability between business needs, requirements, proposed solutions and acceptance criteria.

• Work with architects and engineers to ensure business dependencies inform migration planning.

• Coordinate analysis priorities and deliverables with the project manager and wider delivery team.

• Guide the Business Analyst and review outputs for accuracy, completeness and consistency.

• Support test planning, User Acceptance Testing and business validation.

• Identify business readiness, communication and training needs.

• Highlight opportunities to simplify processes and improve how Microsoft technology is used.

Essential Experience

To be considered, you will need:

Strong business analysis experience within technology change or systems implementation projects.

Experience delivering analysis for Microsoft 365 or modern workplace projects.

Previous involvement in a technology migration or significant systems transition.

Experience leading discovery activities or owning analysis across a substantial project workstream.

A practical understanding of how organisations use Microsoft 365 for communication, collaboration and document management.

Strong requirements elicitation, analysis, prioritisation and documentation skills.

Experience mapping current and future business processes.

The ability to identify application dependencies, information flows and operational impacts.

Confidence facilitating workshops and resolving conflicting stakeholder requirements.

Experience working with architects, consultants, engineers and project managers.

Experience defining acceptance criteria and supporting User Acceptance Testing.

Experience supporting other analysts or reviewing the quality of their work.

Excellent written and verbal communication skills.

The ability to manage your own workload and maintain progress when information is incomplete.

Relevant Technology Experience

Your experience is likely to include several of the following:

Microsoft 365 migration or consolidation projects.

SharePoint Online and document management.

Microsoft Teams and collaboration.

OneDrive and file migration.

Exchange Online and business communication.

Power Platform, including Power Apps and Power Automate.

Applications and workflows connected to Microsoft services.

Information governance, permissions and access requirements.

Microsoft Entra ID and identity dependencies.

Wider Azure or modern workplace transformation.

You do not need to be an expert in every technology. However, you must have enough understanding to investigate how the business uses these services, recognise dependencies and work credibly with technical specialists.

Desirable Experience

Experience working within a technology consultancy, managed service provider or professional services organisation.

Microsoft 365 tenant-to-tenant migrations or consolidation programmes.

SharePoint or document management migrations.

Experience assessing business readiness and supporting user adoption.

Familiarity with both Waterfall and Agile delivery approaches.

Experience using recognised process modelling techniques such as BPMN or UML.

A recognised business analysis qualification, such as BCS or IIBA.

The Person

This role will suit someone who is:

Inquisitive and willing to investigate beyond the first answer.

Highly organised and thorough in their documentation.

Confident and credible with business and technical stakeholders.

Comfortable challenging assumptions without damaging relationships.

Able to recognise dependencies and gaps that others may miss.

Practical and focused on producing analysis that supports decisions.

Collaborative and willing to support another analyst’s development.

Comfortable balancing leadership responsibilities with detailed delivery.

Calm and adaptable when requirements or priorities change.

You may already be a Lead Business Analyst or a Senior Business Analyst who has taken responsibility for discovery and supported other analysts. Your background may be within a large organisation, consultancy or managed service provider. The important thing is that you have delivered meaningful analysis within Microsoft technology projects and can connect business needs with the practical requirements of migration.

The Opportunity

The consultancy is preparing for an anticipated increase in business analysis work supporting Microsoft technology change. This is an opportunity to take ownership of the analysis approach, work closely with client stakeholders and help shape how business discovery and requirements are delivered. You will also have access to professional development through training, mentoring and industry resources.