Lead Customer Quality Assurance Engineer

Lead Customer Quality Assurance Engineer
12 months
Pitstone, Hertfordshire
£50.00 - £55.00 per hour inside IR35

The Lead Customer Quality Assurance Engineer is a specialised role created to function as a link between the customers, to ensure engineering design and production standards meet customer, safety, and regulatory (EASA, CAA) standards focusing on risk mitigation and process compliance.
The Lead engineer is a senior role responsible for implementation and oversight of the customer support program bridging the gap between 21G production organisation and the consumer overseeing complaints, investigation requests and continuous improvement in accordance with airworthiness requirements.

You will be the business specialist, familiar with the customers contract requirements leading program teams to contract expectations fulfilment by following established business processes. Lead CQAE will develop KPIs and agree with stakeholders internally and with the customers. KPI will be used to identify improvement projects to deliver more effective contract fulfilment.

You will represent customer interests on site when supporting programs and production. Lead CQAE will champion defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC.

Principal accountabilities

* Strategy definition and KPI reporting for all the customers
* Site champion, facilitating and supporting root cause corrective actions (RCCA), failure reporting and corrective actions (FRACA) analysis & practical problem-solving activities with corrective action sustainment monitoring in place to prevent in service failures in support of the customer.
* Ensure all design, design change and technical documentation for product continued airworthiness meet EASA/ CAA Part 21J airworthiness and customer requirements when working with Part 21G organisation.
* Support design reviews PDR/ CDR and all stages of DEV program to integrate quality, safety and producibility into initial design.
* Production organisation defect analysis supported with RCA implemented for effective customer feedback.
* APQP process champion enabling manufacturing techniques for Part 21G organisation and robust deployment of MSA.
* Strategy for APQP tools deployed for NPI created and deployed.
* Supporting DFMEA/ PFMEA, for industrialisation improvements and Part 21G organisation performance.
* Internal/ external FAIRs/PPAPs compiled and/ or approved where required with status reported.

Requirements

* Bachelor's degree in aerospace, science, or engineering highly desirable.
* 5-8 years' experience in aerospace industry or equivalent at engineering, design & development, or quality positions.
* Problem solving proficiency including 8D, RCCA, FRACA with Six Sigma DMAIC principles and Green or Black being desired.
* APQP Tools knowledge with proficiency demonstrated working with PPAP, FMEA and MSA.
* Knowledge of ISO9001, AS9100 QMS standards deployment and implementation.
* Understanding of EASA/ CAA part 21J and Part 21G
* Experience in internal and external audit and auditing techniques, lead auditor trained preferred.

If you'd like to apply send your CV and we can set up a call to discuss!