Lead Generation Agent

Come and Join Our National Contact Centre as a Lead Generation Agent!

Love chatting to people and helping customers make their homes even better? If you’re a confident communicator who enjoys a lively, target-driven environment, this could be the perfect next step for you.

We’re looking for friendly, motivated Outbound Call Centre Agents to join our brilliant National Contact Centre Team. This is a hybrid role, so you’ll get the flexibility of working from home as well as spending time with the team in the office.

What’s the Role All About?

As a Lead Generation Specialist, you’ll be getting in touch with our existing customers—people who already know us and have bought from us before. Your goal is to reconnect, have great conversations, build rapport and spot opportunities where we can help with more home improvement solutions.

What You’ll Be Doing

• Calling warm leads from our existing customer base
• Having friendly, meaningful conversations and getting to know what customers need
• Talking customers through our fantastic range of home improvement products and services
• Creating quality leads for our sales team to follow up
• Working towards targets—and celebrating when you smash them!

Who We’d Love to Hear From

• Experience in a call centre, sales or lead generation role would be great—but it’s not essential
• A natural communicator who enjoys building relationships
• Motivated, resilient and ready to go after goals
• Comfortable using CRM systems—or keen to learn
• A positive attitude and a genuine passion for great customer service

Why You’ll Love Working With Us

• Basic salary plus on-target commission—with the chance to earn up to £9,000 a year in bonuses
• Hybrid working—enjoy the best of both home and office life
• Structured on-the-job training and support to help you shine
• 31 days’ holiday, increasing with service—plus an extra paid day off for your birthday!
• Paid time off each year to volunteer for a cause you care about
• Health and wellbeing benefits, including heavily discounted gym memberships, an employee assistance programme and free access to mental health first aiders
• Great discounts through our employee purchase scheme across all products
• Group perks and freebies for days out, cinema, theatre, meals out, mobile phones, food shopping and major high street retailers
• The chance to be part of a forward-thinking, supportive and friendly team
• Career development and continuous learning opportunities to help you grow
• Salary sacrifice benefits, including pension, cycle to work and our additional annual leave purchase scheme—helping you make the most of your money

Ready to bring your energy, personality and people skills to a role where you can really make a difference? Apply today and help our customers create homes they love!

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role,  applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - (url removed)  . Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.