Lead Officer - Housing ICT (Cx Housing)

CSS are currently recruiting for a Lead Officer - Housing ICT (Cx Housing) which offers remote working in Epping.

The role may require occasional site presence dependent on the business needs.

Part-Time, 3 days per week.

The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:

• Rent Accounting
• Case management and tasks /workflows / forms.
• CRM
• Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful
• Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.
• CX User Training
• Managing upgrades, ideally 25.x (version that supports the Customer Portal)
• Customer Portal

Also, must have some understanding of the following:

• Assets
• Functional units
• Users and Roles
• Contact groups
• System schedules
• Arrears policies
• An understanding of allocations would also be useful.

Please contact Emma at CSS for any additional details and to apply.