Lead Service Coordinator - Kew Gardens in London, Greater London

Position: Lead Service Coordinator
Location: Office-based - Kew Gardens
Salary: up to £40,000, depending on experience

Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and service manager.

The Lead Service Coordinator will join their ever-expanding Technical Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.

As the Lead Service Coordinator, you will be working out of the company's office at Kew Gardens Monday to Friday.

• Schedule all works across the contract
• Answer inbound calls from clients
• Raise and schedule jobs
• Provide updates on work
• Arrange engineers and Subcontractors to attend works
• Compile reports for ongoing works, clients, and senior management
• Manage SLA & KPIs, RAMs
• Raise purchase orders and invoices
• Managing material orders

Lead Service Coordinator Job Requirements

• Experience in the HVAC and FM industry
• Office-based in Kew Gardens
• Previous role held as Service coordinator/Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
• Administration responsibilities including filing, preparing documents, receipting, keeping and updating records

Service Coordinator Salary & Benefits

• Basic Salary of £35,000-£40,000 DOE
• 08:00-17:00 Monday to Friday - Office-based in Kew Gardens
• 23 days holiday + Bank Holidays - increasing with service
• Pension 4%

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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