Leasehold Manager in Norwich, Norfolk

Leaseholder Manager (Temporary Contract)
📍 Location: Norwich City Centre (NR1)
💷 Rate: £25.00 - £27.00 per hour Umbrella
📅 Contract: Temporary (Approx. 3 Months)
⏰ Hours: 37 Hours per Week

• Monday to Thursday: 9:00am - 5:30pm
• Friday: 9:00am - 5:00pm
• 1-hour unpaid lunch break

We are currently recruiting for an experienced Leaseholder Manager to join a well-established Housing Association in Norwich on a temporary basis for approximately three months.
This is an excellent opportunity for a housing professional with strong leasehold management experience to take ownership of a varied portfolio, acting as the main point of contact for leaseholders and shared owners while ensuring the delivery of a high-quality, customer-focused service.

• Lead on all leasehold management matters and champion excellent service delivery.
• Act as the primary point of contact for leaseholders and shared owners, providing advice and support on a range of leasehold issues.
• Work alongside the Service Charge Officer to ensure accurate and transparent service charge delivery.
• Manage complex leasehold cases and ensure lease obligations are met.
• Investigate and resolve complaints, disputes and customer enquiries.
• Prepare and administer Section 20 consultations for major works.
• Undertake estate inspections, property visits and resident meetings.
• Manage applications requiring landlord consent under lease agreements.
• Handle anti-social behaviour cases where leaseholders are involved.
• Work closely with Asset Management teams regarding planned and cyclical maintenance works.
• Encourage resident engagement and participation in service improvement initiatives.
• Maintain accurate records and ensure compliance with relevant legislation and policies.

✅ Proven experience within a Leasehold Officer, Leaseholder Manager, Housing Officer or Neighbourhood Officer role.
✅ Strong understanding of:

• Leasehold Management
• Service Charges
• Section 20 Consultations
• Building Safety and Housing Legislation
• Estate and Block Management

✅ Excellent communication, negotiation and customer service skills.
✅ Experience dealing with complaints and complex resident enquiries.
✅ Full UK Driving Licence.
✅ Access to your own vehicle for business use.

• IOSH Managing Safely qualification.
• Associate RICS or similar professional qualification.
• Experience managing anti-social behaviour, safeguarding and income collection cases.
• Experience working within social housing.

• £25.00 - £27.00 per hour Umbrella.
• 37-hour working week.
• Hybrid opportunity based in Norwich City Centre.
• Immediate start available.
• 3-month temporary contract with potential for extension.

If you have a strong background in leasehold management and are available for an immediate start, we'd love to hear from you.