Leicester Crown Admin Offcier

Crown Court Administrative Officer
Location: Leicester
Monday To Friday - On site working
Pay Rate £12.86ph

If you enjoy helping people navigate important processes with clarity, calm and confidence, this is a fantastic opportunity to support a busy justice environment in Leicester. Our Client is seeking customer-focused professionals to provide administrative and operational support, ensuring users, stakeholders and judicial teams are supported end-to-end.
What you'll be doing:
* Undertaking administrative tasks to help prepare for, facilitate and conclude hearing activity
* Providing support to users and stakeholders via face-to-face engagement, telephone (incoming and outbound), and responding to correspondence in a range of formats
* Using service scripts and knowledge articles to signpost users to the most relevant support and services
* Following complaints policies and procedures, supporting users through the process and responding promptly where escalation may be needed
* Processing and maintaining accurate case file information, including secure information handling and compliance with retention/data-loss protocols
* Supporting jury service activities such as selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
* Assisting with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
* Supporting enforcement activity by helping with financial assessments, aiding fine collection, and producing basic statistical and financial reports
* Contributing to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance
* Supporting operational delivery by processing work using standard operating procedures and meeting performance targets
What you'll bring:
* Strong customer service skills, with the ability to communicate clearly and consistently-even when needs are specific or complex
* Confidence handling correspondence, telephone enquiries and face-to-face interactions professionally
* A careful, process-led approach to administration, data accuracy and secure information management
* The ability to follow policies and procedures, and remain responsive to changing priorities in a busy environment
* A supportive attitude and willingness to help prevent issues from escalating
Additional information:
* Occasional travel to Loughborough Magistrates Court and Leicester Magistrates Court
* You may also be required to carry out Crown Court usher duties
Ready to bring your customer focus and organisation skills to a role where your support makes a real difference? Apply now to be considered for one of these roles in Leicester with a reputed client.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.