Lettings Coordinator - Birmingham

Lettings Coordinator (£26,000-£28,000, Birmingham, 8:45am-5:30pm)
Salary:£26,000 - £28,000
Location:Birmingham
Hours:8:45am - 5:30pm

About My Client
A leading residential property business with an excellent reputation across both prime and regional markets. Known for delivering exceptional service and maintaining high professional standards, the company offers a supportive and fast-paced working environment within a successful lettings team.
The Role
This is an exciting opportunity to join a busy Birmingham lettings office as a Lettings Coordinator, supporting the operational running of the team and ensuring a smooth onboarding and marketing process for rental properties. You'll work closely with landlords, tenants and internal teams to ensure compliance obligations are met while maintaining exceptional customer service standards throughout the lettings journey.
Key responsibilities

• Managing the onboarding of landlords and ensuring all compliance requirements are completed before marketing
• Creating and updating property details on internal systems
• Staying up to date with industry legislation and Anti Money Laundering procedures
• Liaising with centralised deal progression and property management teams to ensure documentation is in place before move-ins
• Preparing for internal and external office audits
• Preparing market appraisal packs and supporting the Head of Lettings with documentation
• Booking photography, floorplans and EPCs through preferred suppliers
• Uploading property information to systems and websites
• Creating marketing materials and brochures for the lettings team
• Assisting with remarketing properties and rental evaluations
• Handling incoming calls and providing a high level of customer service
• Providing feedback to landlords, tenants and applicants following viewings
• Managing invoices and arranging payments
• Organising meetings, calls and meeting rooms
• Recording and submitting expense claims
• Supporting the wider team with general administration duties

What You'll Need

• Previous experience within an administrative or coordination role
• Ideally experience within lettings, property, estate agency or sales administration
• Strong organisational and multitasking abilities
• Excellent communication and customer service skills
• High attention to detail and accuracy
• Ability to work effectively in a fast-paced environment both independently and as part of a team
• Strong IT skills including Microsoft Office
• Professional and confident telephone manner
• No driving licence required

What's on Offer

• Competitive salary package
• Supportive and collaborative office environment
• Opportunity to join a highly regarded property brand
• Exposure within a busy and successful lettings team
• Immediate start available
• Access to company benefits and resources