Lettings Manager

MMP Consultancy are looking to recruit a Letting Manager on a temporary basis in Norfolk.

The successful candidate must have excellent organisational skills, good housing knowledge, leadership experience, and strong stakeholder management skills.

Key Responsibilities

• Lead the lettings team to allocate vacant properties efficiently and in line with policy.
• Drive performance across lettings and void management.
• Manage, coach and develop Lettings Officers and support staff.
• Build relationships with local authorities, housing providers and stakeholders.
• Work with housing and maintenance teams to deliver a seamless customer experience.
• Monitor KPIs, including void turnaround, tenancy sustainment and customer satisfaction.
• Implement service improvements to enhance efficiency and outcomes.
• Ensure compliance with housing legislation, GDPR and regulatory requirements.
• Conduct audits, manage void property risks and maintain accurate records.

Candidate Requirements

• Experience in a Lettings Manager, Allocations Manager or similar social housing role.
• Strong Housing Association or Local Authority background.
• Proven leadership and team development experience.
• Strong stakeholder engagement and communication skills.
• Experience delivering service improvements and managing change.
• Proficient in housing management systems and Microsoft Office.