Lettings Officer in Ashby-de-la-Zouch, Leicestershire

🏡 Lettings Officer – Housing Association

Temporary Assignment | 2 Months | Competitive Rate

Ready for your next opportunity to make a difference?

We’re looking for a proactive, customer-focused Lettings Officer to join a busy housing association on a temporary 2-month assignment. If you have experience in social housing lettings, enjoy working in a fast-paced environment, and are passionate about helping people find a place to call home, this could be the perfect opportunity for you!

The Role

As a Lettings Officer, you’ll play a key role in delivering an efficient, customer-focused lettings service, helping to ensure properties are let promptly and applicants receive a positive experience throughout the process.

Your key responsibilities will include:

• Managing the end-to-end lettings process, from nominations and allocations through to sign-up.

• Liaising with prospective tenants, local authorities and partner agencies.

• Conducting affordability, eligibility and verification checks in line with relevant policies and procedures.

• Coordinating property viewings, offers and tenancy sign-ups.

• Monitoring vacant properties and helping to minimise turnaround times and rent loss.

• Maintaining accurate records and ensuring compliance with lettings policies and relevant legislation.

• Providing excellent customer service, handling queries and supporting applicants throughout their journey.

About You

We’re looking for someone who is organised, adaptable and confident managing competing priorities.

ESSENTIAL:

• Previous experience in a lettings, allocations or housing management role, preferably within social housing.

• A good understanding of housing allocations, tenancy sign-ups and the lettings process.

• Excellent communication and relationship-building skills.

• Strong administration, organisational and IT skills.

• A customer-focused approach, with the ability to handle sensitive situations professionally.

• The ability to hit the ground running and work independently in a temporary assignment.

What’s on Offer?

• Competitive rate of pay

• An initial 2-month temporary assignment

• The opportunity to gain valuable experience within a housing association

• A rewarding role where your work directly supports individuals and families in accessing housing

• The chance to make an immediate impact within a busy lettings team

Interested?

If you’re an experienced Lettings Officer looking for your next temporary opportunity and can make an immediate impact, we’d love to hear from you!