Lift Repair Manager at Otis, Cardiff, South Glamorgan

Lift Repairs Manager
South West

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is seeking an experienced Repair Manager to lead our repair operations across the South West region. This is a fantastic opportunity for a proven lift industry leader to take ownership of a significant repair portfolio, driving operational performance, customer satisfaction and financial results. Leading a team of skilled engineers, you'll be responsible for the successful planning, forecasting and delivery of repair projects, ensuring works are completed safely, efficiently and to the highest standards while developing the capability of your team and supporting future business growth.

As a Repair Manager, you will:

Develop and manage plans to deliver monthly repair targets in line with company processes and objectives.

Take ownership of project delivery, ensuring repair works are completed safely, efficiently and to a high standard.

Ensure repair surveys are completed promptly, and works are planned effectively with customers and their representatives.

Act as the primary customer interface throughout the repair lifecycle, building strong relationships and delivering an outstanding customer experience.

Identify opportunities for additional works and contract growth whilst maintaining customer satisfaction.

Monitor and improve performance through regular review of KPIs, labour utilisation, material spend and project productivity.

Deliver monthly margin, volume and efficiency targets across the region.

Produce accurate forecasts and maintain visibility of project performance using repair planning tools.

Recruit, lead, coach and develop a high-performing team of repair engineers and supervisors.

Identify capability gaps and implement development plans to strengthen technical and leadership skills across the team.

Drive continuous improvement initiatives to enhance operational efficiency and commercial performance.

To be successful in this role, you will:

Be an experienced lift industry professional with a strong technical repair background.

Have previous experience leading and developing field-based engineering teams.

Demonstrate a strong track record of delivering operational and financial targets.

Possess excellent commercial awareness and a strong understanding of profit and loss management.

Have experience in planning, forecasting, project delivery and resource management.

Be highly customer focused with the ability to build credibility with both customers and internal stakeholders.

Be a confident leader who can motivate teams, drive accountability and deliver results.

Have a proven history of improving performance, productivity and team capability.

Why Join Otis?

Competitive salary

Company car or car allowance

Matched pension contributions of up to 6.5%

25 days holiday plus bank holidays

Option to purchase up to 5 additional days annual leave

Private healthcare

Employee Assistance Programme

Life assurance

Access to industry-leading training and development

Career progression opportunities with the world's leading lift and escalator company