Lodge Manager in Oxford, Oxfordshire
Posted by Investigo
Are you an experienced people manager with a background in front-of-house operations, facilities, hospitality, security or customer service?
We're recruiting for a Lodge Manager to lead a busy, customer-facing operation within a prestigious organisation in Oxford. This is a highly visible leadership role responsible for ensuring a safe, welcoming and professional environment while overseeing a team providing support around the clock.
Key Responsibilities
- Lead, develop and motivate a team operating across a 24/7 service.
- Manage rotas, shift cover, annual leave and performance management.
- Deliver exceptional customer service and maintain high front-of-house standards.
- Oversee visitor management, access control and security procedures.
- Respond to incidents and emergencies, ensuring appropriate escalation and resolution.
- Support health & safety, fire safety and business continuity processes.
- Manage contractors, suppliers and operational resources.
- Drive continuous improvement across service delivery and operational procedures.
About You
You'll have experience managing teams within environments such as:
- Facilities Management
- Security
- Hospitality
- Residential Services
- Front of House Operations
- Estates or Campus Services
- Customer Service Operations
You will be a confident leader with excellent communication skills, strong organisational ability and the confidence to make decisions in a fast-paced environment.
Working Pattern
This role supports a service operating 24 hours a day, 7 days a week. Typical shifts include:
- 07:00 - 15:00
- 15:00 - 23:00
- 07:00 - 19:00 (weekends)
Flexibility is required to support operational needs, events and emergency situations.
What's on Offer?
- Varied leadership role with real responsibility.
- Friendly and supportive working environment.
- Strong benefits package.
- Opportunity to lead a critical operational function within a respected organisation.
To find out more, apply today for a confidential conversation.
Application opens at the source listing. Free for jobseekers.