Luxury Jewellery Sales Consultant at Austen & Blake, Norwich

Luxury Jewellery Sales Consultant – Austen & Blake

40 Hours Per Week | 5 Days Out of 7 | Excellent Benefits

Do you enjoy helping customers find something truly special? Have experience in luxury retail and a talent for turning great customer service into successful sales?

Austen & Blake, part of Neve Jewels Group, is looking for a Luxury Jewellery Sales Consultant to join our boutique team.

We specialise in bespoke engagement rings, wedding rings and fine jewellery, helping customers celebrate life's most meaningful moments. With almost 40 stores worldwide, we're growing quickly while keeping personalised service at the heart of what we do.

The Role

You'll guide customers through their jewellery journey, from their first consultation to finding the perfect piece. Combining product knowledge with a consultative sales approach, you'll build lasting relationships and deliver an exceptional boutique experience.

Key Responsibilities:

• Lead personalised, one-hour consultations, helping customers explore bespoke jewellery designs.
• Build customer relationships through attentive service and thoughtful follow-up.
• Achieve individual and store sales targets through tailored recommendations.
• Develop strong knowledge of our jewellery, materials and craftsmanship.
• Manage customer enquiries, orders and updates using CRM systems.
• Maintain high showroom standards and support visual merchandising.
• Work closely with colleagues to ensure a seamless customer experience.

What We're Looking For

• 1–2 years' experience in premium or luxury retail, with a proven sales track record.
• Confident conducting face-to-face, telephone and video consultations.
• Excellent communication skills and a natural ability to build relationships.
• Strong attention to detail and a polished, professional approach.
• Comfortable using CRM systems and learning new technology.
• A genuine interest in jewellery, styling and personalised customer service.
• Flexibility to work weekends and public holidays, with occasional regional store travel.
• Jewellery or gemmology training is an advantage, not essential.

What We Offer

• 40 hours per week, working 5 out of 7 days.
• 20 days' annual leave plus public holidays.
• An additional paid day off for your birthday.
• Employee jewellery discounts.
• Perkbox rewards and wellbeing benefits.
• Enhanced leave policies and referral rewards.
• Ongoing training and career development opportunities.

Make Every Moment Count

If you love luxury retail, enjoy achieving sales targets and take pride in delivering memorable customer experiences, we'd love to hear from you.

Join Austen & Blake and help customers find jewellery they'll treasure for a lifetime. Apply today!