M365 Telephony Engineer in Stevenage, Hertfordshire

Your new company
You'll be joining a leading organisation operating within a dynamic and international environment, supporting critical communications technology across a large enterprise estate. The business is committed to delivering high-quality IT services and offers the opportunity to work with cutting-edge telephony, unified communications, and videoconferencing technologies.

Your new role
As a Telephony & Videoconferencing Engineer based on the client's site, you will play a key role in ensuring the stability, performance, and continuous improvement of the communications infrastructure.

Key responsibilities include:

• Resolving Level 2 and Level 3 incidents relating to telephony and videoconferencing services.
• Responding to hardware and software service requests.
• Maintaining and contributing to the technical knowledge base.
• Supporting and participating in telephony and videoconferencing projects.
• Providing occasional assistance to operational support teams.
• Ensuring the operational maintenance and continuous improvement of telephony and videoconferencing infrastructure.
• Providing technical knowledge transfer and support to service desk and technical teams.
• Updating and maintaining technical documentation, procedures, and support processes.

What you'll need to succeed
To be successful in this role, you'll have strong experience supporting enterprise telephony and collaboration solutions, alongside excellent troubleshooting skills.

Required experience and skills:

• Advanced knowledge of Cisco VoIP technologies including CUCM, Unity Connection, Jabber, IP Phones, Cisco SBCs, and VG2xx gateways.
• Strong experience with Cisco Webex and Cisco videoconferencing solutions, including endpoints, TMS, and Pexip.
• Knowledge of VMware technologies and vSAN storage.
• Experience working with Kurmi, Telsica, and PeterConnects environments.
• Good understanding of SIP and H323 protocols.
• Strong analytical and problem-solving abilities with experience resolving complex incidents.
• Fluent English communication skills, both written and verbal, as you will be working within an international environment

Desirable:

• Knowledge of WAN/LAN networking and security principles.
• Experience with system administration and end-user computing environments.

Mandatory:

• Must be able to commit to five days a week on-site.
• Must have pre-existing and active SC clearance.

What you'll get in return

• The opportunity to work within a complex, enterprise-scale communications environment.
• Exposure to leading Cisco collaboration and unified communications technologies.
• A collaborative international working environment.
• Ongoing opportunities to develop your technical skills and contribute to key infrastructure projects.
• 540 per day via umbrella.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)