Mac Support Engineer

Mac Support Engineer – 6-month contract – London

My Customer is looking for a proactive and hands-on Mac Support Engineer to join a fast growing company. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems.

You’ll play a key role in 1st/2nd line day-to-day support for about 30+ staff in the London office.

Required Skills & Experience from the Mac Support Engineer:

• Proven experience supporting macOS environments in a corporate setting within a startup/small team environment ideally
• Familiarity with Intune and Mosyle for device investigation and management
• Experience supporting Google Workspace
• Basic understanding of network troubleshooting, ideally within a Meraki environment
• Experience with Okta administration (user management and access support)
• Strong experience managing user onboarding and offboarding processes
• Knowledge of IT asset management and inventory tracking
• Strong troubleshooting skills with a user-focused mindset

Key responsibilities of the Mac Support Engineer:

• Provide 1st and 2nd line support across a macOS-based environment
• Troubleshoot and resolve issues relating to Mac devices, applications, and user access
• Support and maintain Google workplace
• Use Intune and Mosyle to investigate device issues, enforce policies, and support endpoint management
• Assist with the transition to Fleet Device Management, including basic administration and troubleshooting
• Investigate basic network-related issues using the Meraki dashboard
• Administer Okta, including user provisioning, deprovisioning, and password resets
• Manage end-to-end onboarding and offboarding, ensuring a smooth user experience

This Mac Support Engineer will work fully onsite in Central London for 5 days per week.

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

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