Maintenance Controller at SEE Services, Fairlop, Greater London

Maintenance Controller

Join our team as a Maintenance Controller, coordinating reactive maintenance works and ensuring excellent service delivery to our clients.

Key Responsibilities

• Manage incoming client enquiries, log maintenance requests and provide updates on ongoing jobs.
• Schedule and allocate work to engineers and subcontractors, ensuring SLA response times are met.
• Coordinate appointments, access arrangements and engineer diaries.
• Prepare and submit permits to work and RAMS where required.
• Maintain accurate records across CAFM systems and client portals.
• Review engineer paperwork, timesheets and completion reports, ensuring jobs are closed out efficiently.
• Order and track materials, liaising with the procurement team as required.
• Participate in the out-of-hours on-call rota (approximately 1 week in 6).

Skills & Experience

Essential

• Experience in a maintenance coordination, scheduling or labour control role.
• Strong planning, organisation and prioritisation skills.
• Excellent communication and customer service skills.
• Good IT skills, including Microsoft Excel.
• Ability to work effectively within a fast-paced team environment.
• Willingness to participate in the out-of-hours on-call rota.

Desirable

• Experience using CAFM systems.
• Knowledge of permits to work, RAMS and SLA response times.

What We Offer

• Competitive salary and benefits package.
• Full training on CAFM systems, including Job Logic.
• Career development and progression opportunities.
• Supportive and collaborative team environment.
• Opportunity to join an established business with over 30 years' industry experience.