Maintenance Coordinator

Repairs & Maintenance Coordinator – Southwark

About the Company

Our client is a well-established and highly respected construction and property services contractor with over 50 years of industry experience and an annual turnover exceeding £55 million.

As a family-owned business, they have built a strong reputation for delivering high-quality construction, refurbishment, retrofit, roofing, reactive repairs, and maintenance services across London and the Southeast. Working with both public and private sector clients, they undertake projects ranging from £5 million to £50 million for local authorities, housing associations, schools, hospitals, and commercial organisations.

The Role

We are seeking an organised and proactive Repairs & Maintenance Coordinator to join a busy and growing team. This position plays a vital role in supporting the repairs and maintenance function, acting as the primary point of contact for residents, tenants, clients, and contractors.

The successful candidate will coordinate maintenance activities, schedule repairs, monitor job progress, and ensure excellent customer service throughout the repair process. You will also be responsible for maintaining compliance records and ensuring all works are carried out in accordance with current health and safety regulations.

Key Responsibilities

• Coordinate and schedule responsive repairs, maintenance visits, and emergency callouts.
• Manage operatives' and subcontractors' diaries to ensure maximum productivity.
• Allocate jobs, monitor progress, and ensure works are completed within agreed SLAs.
• Act as the first point of contact for tenants and residents, providing outstanding customer service.
• Keep customers updated on repair progress and manage expectations throughout the process.
• Liaise with clients, contractors, and internal teams to ensure smooth service delivery.
• Raise, track, and close repair orders using the repairs management system.
• Arrange compliance inspections and maintain accurate maintenance records.
• Identify potential issues, delays, or risks and take proactive action to resolve them.
• Ensure all works are delivered in line with company procedures and Health & Safety requirements.

Skills & Experience

• Previous experience in a Repairs Coordinator, Scheduler, Planner, Maintenance Administrator, or similar role.
• Background within social housing, property services, facilities management, or construction preferred.
• Strong scheduling and workload planning skills.
• Experience using repairs, scheduling, or property management systems (EasyBOP desirable).
• Proficient in Microsoft Office, including Outlook, Excel, and Word.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organisational skills with excellent attention to detail.
• Good understanding of property repairs and maintenance, ideally including roofing works.
• Knowledge of Health & Safety and compliance requirements within property maintenance.

What We're Looking For

• Highly organised and able to work independently.
• A proactive problem-solver with a "can-do" attitude.
• Confident dealing with residents, clients, contractors, and internal teams.
• Able to remain calm under pressure and manage competing demands.
• Driven, reliable, and committed to delivering exceptional customer service.
• A strong team player who thrives in a busy, fast-moving environment.