Marketplace Account Lead

Marketplace Account Lead | Ecommerce | Marketplace | London/Hybrid

A leading ecommerce business is looking for a Marketplace Account Lead to join its growing Marketplace team. This is an exciting opportunity to lead a team responsible for developing strategic marketplace partnerships, driving seller performance and delivering commercial growth across a rapidly expanding online platform.

As Marketplace Account Lead, you'll combine hands-on account management with people leadership, helping sellers maximise their performance while shaping the future of a high-growth marketplace business.

The Role

As Marketplace Account Lead, you will lead a team of Marketplace Account Managers and Executives while managing several strategic marketplace partners yourself.

Working closely with Trading, Marketing, Operations and Customer Services, you'll use commercial insight and data to grow seller performance, expand product ranges and deliver an exceptional marketplace experience.

Key Responsibilities

• Lead, coach and develop a high-performing Marketplace Account Management team.

• Manage a portfolio of strategic marketplace partners, driving commercial growth and long-term relationships.

• Analyse sales performance and identify opportunities to increase revenue, product visibility and seller success.

• Develop commercial growth plans aligned to promotional activity, trading calendars and seasonal opportunities.

• Drive product optimisation across pricing, content quality, availability and assortment.

• Support the onboarding and expansion of marketplace partners across multiple product categories.

• Work cross-functionally to resolve complex commercial, operational and customer issues.

• Ensure marketplace partners operate in line with company policies and compliance standards.

• Produce performance reporting and use data to influence strategic decision-making.

• Identify opportunities to improve the overall marketplace proposition and customer experience.

About You

To be successful as Marketplace Account Lead, you'll bring:

• Experience within ecommerce, marketplace or key account management.

• Previous experience leading or mentoring a commercial team.

• A proven track record of improving partner performance and delivering commercial growth.

• Strong analytical skills with the ability to interpret data and make commercially sound decisions.

• Excellent stakeholder management and relationship-building skills.

• Experience working within a fast-paced ecommerce or marketplace environment.

• A collaborative leadership style with the ability to influence cross-functional teams.

• Strong organisational skills and excellent attention to detail.

Apply today to be considered

BH36570