Marketplace Fulfillment Supervisor

Our client is seeking a Market place Fullfillment Supervisor for their family firm based in Dartford.

As they continue to grow across online marketplaces and retail channels, they are looking for someone who shares their values of teamwork, trust, respect and continuous learning. They believe great businesses are built by great people who take ownership, support one another, and are always looking for better ways of working.

Your Key Responsibilities

1. Lead the Marketplace Fulfilment team, coordinate workloads, and support the day-to-day performance of the team.
2. Act as the Factory Manager's right-hand person, helping coordinate warehouse activities and maintain high operational standards.
3. Take ownership of the complete marketplace fulfilment process, ensuring every order is picked, packed, labelled, and dispatched accurately and on time.
4. Ensure marketplace collections are achieved each day by adapting to changing priorities and collection times when required.
5. Manage marketplace returns (reverse logistics), ensuring returned stock is processed accurately and efficiently.
6. Support stock replenishment, regular stock takes, and inventory accuracy.
7. Work alongside the wider warehouse team operating production machinery, loading vehicles, and supporting manufacturing activities as required.
8. Use Microsoft Business Central, barcode scanners and warehouse systems to support fulfilment and maintain accurate records.
9. Champion Health & Safety, ensure safe working practices are followed, and proactively identify opportunities to improve warehouse processes, systems and efficiency.

Must-Have Attributes & Capabilities

• A strong sense of ownership and accountability.
• A calm, organised approach with excellent attention to detail.
• A willingness to learn new systems, technology and ways of working.
• Strong communication skills and confidence coordinating a small team.
• A proactive mindset that naturally spots problems and opportunities.
• A flexible approach to working hours when operational demands require it.
• A team-first attitude and willingness to support colleagues.
• Comfortable using computers and learning systems such as Microsoft Business Central.

Attitude, reliability, and willingness to learn are more important to us than previous experience.

Nice to Have (But Not Essential)

• Warehouse or fulfilment experience.
• Forklift license or experience.
• Experience using Microsoft Business Central or similar ERP systems.
• Marketplace or e-commerce fulfilment experience.
• Experience using barcode scanners or warehouse management systems.
• Packing and dispatching experience.
• First Aid qualification.
• Experience working within a manufacturing or production environment.

What This Role Offers

A key role within one of the fastest-growing areas of the business.

The opportunity to become the Factory Manager's trusted right-hand person.

Genuine ownership and responsibility from day one.

A supportive, family-run business where your ideas are welcomed and your contribution is recognised.

Ongoing training and development with progression and opportunities.

The opportunity to help shape how marketplace fulfilment evolves as the business continues to grow.

Working Hours

Monday to Friday: 9:00am – 6:00pm
Saturday: 10:00am – 3:00pm

Marketplace collections are time critical. While these are the contracted hours, there will occasionally be times when collections are delayed, or order volumes are higher than expected. We therefore ask for a flexible approach to ensure customer orders are dispatched on the same day whenever reasonably possible.

If this is you then send us your CV for an immediate interview.