Marketplaces Manager in Birmingham, West Midlands

SF Partners are supporting an established retail business in Tyseley who are looking to recruit a Marketplaces Manager to join their team and to work closely with the Head of Marketing.

Working pattern: hybrid working
Salary: £40,000-£45,000

The showroom and phone team are already busy, and their website is growing fast. Marketplaces are the next big lever, and they need somebody to own it.

Today they sell on eBay and B&Q Marketplace. You'll take full charge of both, from listings and pricing to stock feeds, ads and the numbers, then lead the move onto the next marketplaces they open. You'll have real freedom to decide what gets listed, where and how, backed by a 40-year brand, a big product range and a team that wants marketplaces to work.

What you'll be doing

- Own our eBay and B&Q Marketplace accounts day to day: listings, offers, account health, cases and returns.
- Build and tidy listings so they rank, convert and tell the truth about the product (titles, item specifics, images, descriptions, attributes).
- Manage pricing and promotions against clear margin targets, keeping an eye on how we sit against competition.
- Keep stock, prices and orders flowing between Shopify, our multichannel tool (M2E) and each marketplace, and fix it fast when a feed breaks.
- Run and optimise eBay Promoted Listings and B&Q Marketplace promotions to a set return on spend.
- Lead our expansion onto new marketplaces: build the case, pick the channels where the numbers stack up and get us live on them.
- Report weekly on sales, margin, ad spend and returns, and say plainly what's working and what isn't.
- Work closely with buying, warehouse and customer service so marketplace orders ship on time and complaints get sorted.

What we're looking for

Must-haves:

- 3+ years running marketplace accounts (eBay, Wayfair, Amazon, B&Q Marketplace or similar) for a retailer or brand, with results you can talk through.
- Confident in eBay Seller Hub and at least one Mirakl-based marketplace (B&Q, Debenhams, Wayfair and others run on it), including ads, feeds and account health.
- Comfortable with spreadsheets: you can work out margin after fees, shipping and returns without help.
- Organised and self-directed. You'll be the person who owns this.
- Clear writer: good listings start with good copy.

Nice-to-haves:

- Experience with Shopify and a multichannel connector (M2E, Linnworks, ChannelAdvisor or similar).
- Bulky or home-improvement products, where shipping and damage rates matter.
- Experience launching a retailer on a new marketplace from scratch, especially Amazon, ManoMano, eBay, B&Q.
- Some Google Shopping or feed-management knowledge.