Member Services Officer- Starting ASAP! in London, Greater London

Job Title: Member Services Officer

Location: King's Cross, London

Remuneration: £24,000-£26,000 per annum + fully paid travel!

Contract Details: Permanent, Full-Time, 4.30pm finishes!

🌟 Start Your Career in Member Services!

Are you a friendly, organised and enthusiastic individual looking to kick-start your career in a professional office environment? Do you enjoy helping people, solving problems and providing great customer service?

Our client is looking for a Member Services Officer to join their small, friendly team in King's Cross. This is a fantastic opportunity for someone looking to gain valuable experience, develop new skills and build a career in customer service and administration.

Full training will be provided, so previous experience isn't essential. We're much more interested in finding someone with a positive attitude, a willingness to learn and a genuine interest in helping others!

Key Responsibilities:

• Respond to member enquiries via telephone, email and letter, providing helpful and friendly support.

• Process membership-related insurance claims, including sickness and life insurance claims.

• Assist members with queries about services, products and available benefits.

• Maintain accurate records and ensure information is processed efficiently.

• Handle sensitive and confidential information with care and professionalism.

• Work closely with colleagues to ensure members receive an excellent level of service.

Essential Skills & Requirements:

• A friendly, approachable and confident communication style.

• Good written and verbal communication skills.

• Basic IT skills and confidence using Microsoft Office.

• Strong attention to detail and good organisational skills.

• A positive attitude with a willingness to learn.

• Ability to manage tasks, meet deadlines and work as part of a team.

• A professional and responsible approach when handling confidential information.

No previous membership or insurance experience is required - full training will be provided!

What's on Offer:

• £24,000-£26,000 salary.

• Full-time, permanent position.

• Fully paid public transport to and from work (up to Zone 9).

• 22 days annual leave plus bank holidays.

• Generous pension scheme with employer contributions matched up to 10%.

• Life Insurance and Income Protection Insurance.

• Private Healthcare.

• Supportive, friendly and professional working environment.

• Excellent opportunity to develop your customer service and administration skills.

✨ Ready to Take Your First Step?

Whether you're a graduate, leaving education or looking for your first opportunity in an office environment, this could be the perfect role to get your career started!

If you're enthusiastic, people-focused and keen to learn, we'd love to hear from you. Apply today!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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