Membership Insights Manager
Insight Select
£55,000 – £60,000 | London / Hybrid | 2 days working from home
We are working with a leading UK membership and business standards organisation to recruit a Membership Insights Manager to help shape how the organisation understands, engages with and retains its members.
This is an exciting opportunity for an insights-led professional who enjoys combining data, customer behaviour and strategic thinking to improve customer experience and drive organisational growth.
The Role
- Analyse member data across acquisition, engagement, retention and renewal to identify trends and opportunities.
- Own and continuously improve end-to-end member journeys, identifying friction points and opportunities to enhance experience.
- Develop and track key metrics including conversion, engagement, churn, renewal and lifetime value.
- Translate member, market and research insights into clear, commercially focused recommendations.
- Partner with marketing, retention, member support, data and technology teams to deliver improvements.
- Present insights to stakeholders and champion a data-driven, member-first approach across the organisation
About You
- Experience in customer or membership insights, customer analytics, CX, CRM or data-driven strategy.
- Proven experience mapping and improving customer or member journeys.
- Strong analytical skills with experience using Excel and Power BI.
- Experience working with CRM/customer data platforms such as HubSpot, Salesforce or equivalent.
- Understanding of acquisition, engagement, retention, churn and customer lifetime value metrics.
- Excellent communication and storytelling skills, with the confidence to influence stakeholders across an organisation.
Package
- Salary: £55,000 - £60,000
- Location: London/Hybrid – 3 days in the office, 2 days from home
- Permanent, Monday – Friday, 9am – 5pm
- 25 days annual leave increasing with tenure
- Private healthcare, dental cover, life assurance, plus other benefits
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Application opens at the source listing. Free for jobseekers.