Move Manager in Croydon
Posted by Australasian Recruitment Company
£26,000 – £29,000 a year
Croydon (CR0) · Permanent
An exciting opportunity has arisen for an organised and customer-focused Move Manager, paying £26,000-£29,000 per annum, to join an established international logistics business based in South London.
You will act as the main point of contact for customers throughout their international relocation, coordinating bookings, shipping arrangements, documentation and overseas delivery. This role would suit someone with strong customer service and administrative experience who enjoys managing multiple priorities, solving problems and delivering excellent customer care.
MOVE MANAGER ROLE:
- Acting as the main point of contact for customers throughout their relocation
- Coordinating international removals from booking through to delivery
- Scheduling packing teams, collections and shipping arrangements
- Liaising with transport providers, shipping companies and overseas agents
- Preparing and maintaining shipping and customs documentation
- Providing customers with regular shipment updates
- Managing customer enquiries and resolving operational issues
- Maintaining accurate booking records and updating internal systems
- Monitoring shipment progress and ensuring deadlines are met
- Working closely with internal teams to ensure a smooth customer experience
- Ideally 1–3 years' experience in customer service, administration, logistics coordination, travel coordination or a similar office-based role
- Demonstrating strong customer service and communication skills
- Communicating confidently and professionally with candidates and clients over the phone
- Bringing experience from a customer-facing, relationship-led or service-focused role
- Managing multiple customer enquiries, bookings and administrative tasks
- Coordinating schedules and meeting deadlines effectively
- Utilising Microsoft Office and internal booking or CRM systems proficiently
- Taking a proactive, reliable approach and taking ownership of customer queries
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
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