Move on support worker

Move on support worker

The Move-On Support Worker will provide practical, person-centred support to residents across Your Place services to help them prepare for, access and sustain suitable  accommodation. The role will work directly with residents, keyworkers, the Move-On Team Leader and internal and external partners to make move-on planning clear, realistic and consistent from the start of the resident journey.

• Work with residents to develop individual move-on plans that reflect their needs, goals, eligibility, affordability, risks and readiness, ensuring actions are clearly recorded, reviewed and followed up.
• Support residents to understand realistic housing options, including private rented accommodation, shared accommodation, Clearing House, social housing nominations, supported housing, sheltered housing, resettlement flats and other suitable pathways.
• Help residents prepare for move-on tasks such as housing applications, affordability checks, ID and benefit documents, viewings, interviews, landlord meetings, referrals and tenancy sign-ups.
• Deliver one-to-one and group tenancy readiness support covering rent, budgeting, priority bills, Universal Credit, council tax, utilities, repairs, tenancy agreements, neighbour responsibilities and communication with landlords.
• Support residents to build confidence, independence and practical living skills, while identifying where a resident may need further preparation before move-on.
• Work with the Move-On Team Leader to maintain positive relationships with landlords, letting agents, housing providers, local authorities and specialist accommodation providers.
• Support referrals into appropriate housing pathways and help complete checks linked to affordability, location, safety, support needs, tenancy expectations and suitability.
• Provide practical resettlement support before, during and after move-on, including setting up utilities, council tax, benefits, GP registration, local services, furniture, household items and community links.
• Maintain agreed follow-up contact after move-on to identify and respond to early tenancy risks such as arrears, landlord concerns, isolation, benefit issues, budgeting difficulties, neighbour issues or safeguarding concerns.
• Work alongside keyworkers, Resident Services, Housing Management, Community Partnerships and external agencies to remove barriers, coordinate support and promote a “one team around the resident” approach.
• Ensure move-on planning considers safeguarding, mental health, substance use, exploitation, domestic abuse, self-neglect, financial vulnerability and risk of tenancy failure, escalating concerns in line with procedures.
• Work in a trauma-informed, strengths-based and non-judgemental way, supporting informed choice while helping residents understand realistic options, responsibilities and risks.
• Maintain accurate case records, referrals, risk updates, actions, outcomes and tenancy sustainment information on relevant systems, contributing to monitoring reports and service learning where required.
• Keep up to date with housing options, welfare benefits, Local Housing Allowance, affordability issues and homelessness pathways, and represent Your Place professionally with residents and partners.
• Participate in supervision, team meetings, reflective practice, training and flexible cross service work, including occasional evening or weekend work where required, and undertake other reasonable duties requested by the Move-On Team Leader, Service Manager or Head of Services.

The successful candidate will have the experience, values and practical skills needed to support residents to prepare for, access and sustain suitable move-on accommodation.

Experience

• Experience of working with people affected by homelessness, housing insecurity, trauma or multiple disadvantage.
• Experience of supporting residents with move-on, resettlement, tenancy sustainment, housing advice, support planning or independent living skills.
• Experience of working in supported housing, homelessness, housing management, social care, advice, resettlement or a related setting.
• Experience of supporting residents with budgeting, benefits, rent payments, utilities, tenancy responsibilities or housing applications.
• Experience of maintaining accurate case notes, action plans and records

Personal Qualities

• Compassionate, patient, respectful, inclusive and non-judgemental.
• Practical, organised, reliable and solution focused.
• Confident working with residents and partners in services and in the community.
• Resilient and able to maintain momentum when residents face setbacks.
• Committed to Your Place values of Growth, Inclusion, Collaboration and Compassion.

Desirable Criteria

• Experience of PRS access, landlord engagement, rent deposit schemes, tenancy sustainment or floating support.
• Knowledge of Clearing House, social housing nominations, housing associations, supported housing pathways or specialist accommodation routes.
• Experience of delivering resident workshops or tenancy readiness sessions.
• Relevant qualification or training in housing, advice, homelessness, social care, support work or a related field.