Multi-Site Bike Park Operative – Quality Assurance at B1ke, Tidworth

Multi-Site Operations & Quality Assurance Operative

B1KE Ltd | Wind Hill & Tidworth Bike Parks

Pay: £13 per hour + performance bonus (up to £15 per hour)

Hours: Full-time, five days per week, including alternate weekends.

About the Role

We're looking for a reliable, motivated and proactive individual to join our team across Wind Hill and Tidworth Bike Parks.

This is a varied, hands-on role combining customer service, park operations and quality assurance. Working closely with our Senior Operatives, Operations Manager and senior management team, you'll help keep both sites running smoothly, maintain high standards and deliver an excellent visitor experience.

Key Responsibilities

• Welcome visitors, manage check-ins and provide excellent customer service.

• Carry out daily site inspections and maintain accurate safety records.

• Monitor site standards, check completed tasks and support continuous improvement.

• Undertake practical maintenance, cleaning and general upkeep.

• Use digital booking systems, reporting tools and task management platforms.

• Support retail operations and process customer payments.

• Work collaboratively with colleagues to maintain consistent procedures across both locations.

What We're Looking For

• Previous experience in customer service, retail, leisure, hospitality or similar roles.

• Strong communication, organisation and attention to detail.

• Confidence using digital systems and learning new technology.

• A practical, proactive approach to solving problems.

• Ability to work independently and take responsibility.

• Willingness to work outdoors in all weather conditions.

• Reliable transport to both sites.

Experience in health and safety, facilities maintenance or visitor attractions is desirable. Mountain biking knowledge is welcome but not essential. No formal qualifications are required.

What We Offer

A varied outdoor role, site-specific training, a supportive team and opportunities to develop your skills and responsibilities.

We're looking for professionalism, initiative and pride in your work — not just a passion for mountain biking.