National Account Administrator
Box Recruitment Group
Box Recruitment Solutions is delighted to be recruiting for a National Account Administrator on behalf of an award-winning licensed homeware company based in South Manchester, Heald Green.
Due to an internal promotion, this is a fantastic opportunity to join a successful and growing business that works with some of the biggest brands in gaming, entertainment and retail, supporting high-profile national accounts including Primark and Dunelm.
Must have experience of managing critical path.
The Role
Working within a team of four, you will provide essential sales and account support, helping to deliver an exceptional customer experience from initial range selection through to order delivery. This is a fast-paced position requiring excellent organisation, strong communication skills and the ability to manage multiple critical paths simultaneously while supporting one, and potentially two, National Account Managers.
Key Responsibilities
- Supporting National Account Managers with day-to-day account administration
- Managing the customer journey from range selection through to order fulfilment
- Delivering exceptional customer service to key retail customers
- Heavy critical path management to ensure all deadlines are achieved
- Tracking stock movements and customer orders
- Monitoring sample arrivals and product development timelines
- Providing delivery updates and managing customer communications
- Processing and maintaining new line forms
- Managing customer portals and email correspondence
- Working cross-functionally to drive urgency and resolve issues efficiently
- Supporting the sales team with reporting and administration
- Experience of critical path management (essential)
- Must of worked in a supply chain, retail supplier, wholesale, import or export, homeware, house wear, soft furnishings or textiles
- Previous experience within Sales Support, National Accounts Administration, Customer Service or Supply Chain Administration
- Strong critical path management experience
- Excellent organisational and prioritisation skills
- Confident user of Microsoft Excel, including VLOOKUPs and Pivot Tables
- Confident using PowerPoint
- Experience using Business Central or similar ERP systems
- Experience managing customer portals
- Strong attention to detail and excellent communication skills
- Ability to build relationships with both customers and internal teams
- A proactive and solutions-focused approach
- Flexible working hours
- Hybrid working - Work from Home Thursdays and Fridays
- Early finish every Friday
- 25 days holiday plus bank holidays
- Opportunity to work with some of the biggest brands in gaming and entertainment
- Join an award-winning and growing business
- Supportive and collaborative team environment
- Excellent career development opportunities
For more information or to apply, please contact: Debra Cohen, Business Manager on (url removed) or call Debra on (phone number removed)
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