National Account Manager

National Account Manager | £45-£55k + Bonus + Car Benefit

Working pattern: Full-time, office-based

Take ownership of major UK retail accounts in a growing, ambitious business

Are you an experienced National Account Manager with a strong track record of working with UK grocers and major retailers?

This is an exciting opportunity to join a successful, privately owned supplier operating across the retail, office products, education and wider non-food consumer goods markets. The business supplies branded and own-label products to some of the UK’s best-known retailers, supermarkets and wholesalers, and has developed an excellent reputation for its commercial agility, reliability and customer service.

Following a sustained period of growth and continued expansion into new product categories, the business is looking for an ambitious and commercially focused National Account Manager. You will take ownership of an established portfolio of high street and grocery customers while also helping to identify and convert new business opportunities.

The opportunity

Reporting to the Sales Director, you will play a central role in developing strategically important customer relationships and delivering profitable, sustainable growth.

You will manage the complete customer and product lifecycle, from commercial negotiations and product development through to range implementation, in-store launches and promotional execution. Working closely with internal teams and customer stakeholders, you will ensure that every opportunity is managed with pace, accuracy and a genuine commitment to service.

Key responsibilities

• Manage and develop an established portfolio of UK grocery and high street retail accounts.
• Take responsibility for individual customer P&Ls, commercial terms and Joint Business Plan negotiations.
• Lead regular range reviews, using data and market insight to make clear commercial recommendations.
• Identify and develop new business opportunities across both existing and prospective customers.
• Work collaboratively with product development, supply chain and other internal teams to deliver successful range launches.
• Support customers in achieving their commercial and environmental product objectives.
• Manage forecasts carefully to support strong in-store and distribution centre availability.
• Oversee the full product lifecycle, from initial concept and development through to launch and promotional execution.
• Build trusted customer relationships through proactive communication, practical problem-solving and consistently high levels of service.

About you

You will already have experience in national account management within UK grocery, retail or general merchandise. You will understand the pace, complexity and commercial expectations of major retail customers and be comfortable taking ownership of both the detail and the wider account strategy.

Ideally, you will bring:

• Proven National Account Management experience with UK grocers or major retailers.
• Experience within general merchandise, non-food consumer goods or a related product-led environment.
• A strong understanding of customer P&Ls, commercial terms and account profitability.
• Experience of launching products into the UK retail market, managing the process from development through to in-store execution.
• Knowledge of FOB and importing processes would be beneficial.
• Experience working with manufacturers, suppliers and supply chain teams.
• The confidence to identify, pitch and convert new business opportunities.
• Strong analytical, negotiation and communication skills.

Most importantly, you will be proactive, resilient and commercially curious. You will combine a challenger mindset with excellent attention to detail and a willingness to go the extra mile for both customers and colleagues. You will be someone who anticipates what needs to happen next and takes responsibility for making it happen.

Why join?

This is a genuine opportunity to make an impact within a growing, entrepreneurial business that values agility, trust and exceptional customer service.

You will have the chance to:

• Manage relationships with leading UK retail customers.
• Influence product and commercial strategy.
• Help shape the business’s expansion into new categories and markets.
• Work alongside an experienced and ambitious leadership team.
• Develop your career within a privately owned business offering real scope for progression.

The package

• £45,000 to £55,000 basic salary
• 10% performance-related bonus
• Company car
• Full-time, office-based role in Meriden, West Midlands

If you are a commercially driven National Account Manager who enjoys building customer partnerships, launching products and turning opportunities into profitable growth, we would love to hear from you.

Apply today for a confidential discussion or contact Lydia Johnson at Seymour John to discuss in more detail.