Neighbourhood Assistant
Service Care Solutions
Slough
Temporary
Full Time
Join a busy Local Authority Housing Team as a Neighbourhood Assistant, providing essential administrative and tenancy management support to help deliver high-quality housing services to residents across Slough.
THE ROLE
As a Neighbourhood Assistant, you will provide comprehensive administrative support to the Neighbourhood Team, ensuring tenancy management services are delivered efficiently while supporting residents and officers across a wide range of housing management activities.
Key responsibilities include:
- Providing administrative support for tenancy management, estate management, anti-social behaviour and tenancy sustainment services.
- Managing diaries, correspondence, telephone enquiries, electronic records, keys, fobs and general office administration.
- Raising purchase orders, processing invoices and supporting financial administration processes.
- Preparing tenancy documentation, arranging property viewings, completing tenancy sign-ups and carrying out identity checks.
- Supporting court preparation for tenancy enforcement, access applications and anti-social behaviour cases.
- Maintaining accurate tenancy records on NEC (or similar housing management systems), including tenancy changes, audits and estate inspections.
- Supporting garage and parking space administration, void processes, mutual exchanges, performance reporting and partnership working across council services.
The successful candidate will have previous experience in a similar housing administration, neighbourhood services or tenancy support role, ideally within a Local Authority or Housing Association environment.
You will also have:
- Experience providing comprehensive administrative support within a busy team.
- Excellent customer service, communication and organisational skills with the ability to manage competing priorities.
- Strong IT skills, including Microsoft Office and experience using databases or housing management systems such as NEC.
- Experience of financial administration, including purchase orders and invoice processing.
- An understanding of social housing, tenancy management processes and working effectively with internal and external partners.
Working Hours: Full Time - 35 hours per week, Monday to Friday
Length of Contract: 3 Month Contract
Rate: The pay for the role is £20.81 per hour LTD company rate. The PAYE equivalent is £17.74 per hour, inclusive of holiday pay.
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail.
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
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