Neighbourhood Housing Officer

Location: East London (Havering, Redbridge, Barking & Dagenham)

Contract: Temporary (up to 12 weeks)

Pay Rate: £20.58 per hour (£37,451 equivalent annual salary)

Working Pattern: Monday to Friday, 09:00 - 17:00

Location - Stratford, London (Hybrid)

About the Role

An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead covering East London.

This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents.

As a Neighbourhood Housing Lead, you will manage a designated patch of approximately 500-600 homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service.

Key Responsibilities

• Support the Housing Management team in delivering a reliable, consistent, and customer-focused service.
• Build positive relationships with residents and stakeholders.
• Improve resident satisfaction and trust through proactive engagement.
• Act as the main relationship holder for residents within your allocated patch.
• Resolve tenancy and neighbourhood issues effectively and professionally.
• Work collaboratively with internal and external partners to achieve positive outcomes for residents.
• Manage a varied and complex caseload while meeting key deadlines and service standards.

About You

To be successful in this role, you will have:

• Previous experience within housing management, neighbourhood services, tenancy management, or a similar role.
• Strong communication and relationship-building skills.
• Excellent problem-solving abilities and a proactive approach.
• A positive, can-do attitude with a commitment to delivering excellent customer service.
• The ability to manage competing priorities and work effectively under pressure.
• Experience engaging with a diverse range of customers and stakeholders.
• Strong organisational and time-management skills.
• A full UK driving licence and access to a vehicle for business use.

Additional Information

The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate.

If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.