Neighbourhood Housing Officer

Are you an experienced Housing Officer who enjoys being out on patch, building relationships with residents and making a genuine difference in local communities?

We're recruiting for two Neighbourhood Housing Officers to join a busy and supportive housing team. This is a fantastic opportunity for someone who enjoys a varied role, balancing tenancy management, resident support and neighbourhood problem-solving.

You'll manage your own neighbourhood patch, acting as a key point of contact for residents and helping to create safe, well-managed communities. No two days will be the same. One day you could be carrying out tenancy visits and estate inspections, and the next you might be supporting a vulnerable resident, investigating an ASB case or working with partner agencies to resolve a neighbourhood issue.

Key areas of responsibility include:

• Tenancy management and tenancy sustainment
• Estate inspections and neighbourhood management
• Anti-Social Behaviour and tenancy breach investigations
• Safeguarding concerns and referrals
• Resident engagement and community involvement
• Partnership working with external agencies and support services
• Maintaining accurate records and case management

This is a highly visible role, with plenty of resident contact and opportunities to make a real impact.

We're looking for someone who genuinely cares about delivering a great service to residents. You'll be confident building positive relationships, handling challenging conversations professionally and finding practical solutions to complex issues.

You'll ideally have experience in housing management, neighbourhood management, tenancy management or a similar customer-facing role. Experience dealing with ASB, tenancy sustainment, safeguarding or vulnerable residents would be advantageous, but most importantly you'll have the right attitude, excellent communication skills and a proactive approach to problem-solving.

You'll be organised, resilient and comfortable managing a busy caseload while maintaining a strong focus on customer service.

• Previous housing or tenancy management experience
• Strong communication and customer service skills
• Ability to manage a varied workload and prioritise effectively
• Good IT and record-keeping skills
• Full UK driving licence and access to a vehicle

Whether you're a Housing Officer, Neighbourhood Officer, Tenancy Officer or looking for your next housing management opportunity, we'd love to hear from you.

Apply today with your CV to be considered for either the full-time (37 hours) or part-time (22.5 hours) position.