Neighbourhood Team Leader

Location: Welwyn Garden City
Rate: £35.50 per hour (Umbrella)
Contract: Minimum 3 Months
Hours: Full Time

We are currently recruiting for an experienced Neighbourhood Team Leader on behalf of a local authority in Welwyn Garden City.

This is an excellent opportunity for an accomplished housing professional to take a leading role in delivering high-quality tenancy and neighbourhood management services across a diverse housing portfolio. You will lead a team of Neighbourhood Officers, manage complex tenancy issues, drive service improvements, and ensure the delivery of excellent outcomes for residents.

Key Responsibilities

• Lead the delivery of tenancy management services across the council's housing stock.
• Manage neighbourhood and estate management operations, ensuring high service standards.
• Oversee and resolve complex tenancy management cases, providing professional housing advice and guidance.
• Identify and implement service improvements to enhance neighbourhood management services.
• Monitor performance against key performance indicators and corporate objectives.
• Lead, supervise, coach and develop a team of Neighbourhood Officers.
• Manage staff performance and support professional development.
• Build and maintain effective relationships with residents, partners and internal stakeholders.
• Ensure compliance with relevant housing legislation, policies and procedures.

Person Specification

To be considered, you will ideally have:

• Significant experience within tenancy management, housing management or a related housing environment.
• Strong knowledge of current housing legislation, policy and best practice.
• Proven experience leading and managing teams.
• Experience managing complex tenancy and neighbourhood management issues.
• The ability to set objectives, monitor performance and drive service improvements.
• Excellent communication, negotiation and stakeholder management skills.
• A customer-focused approach with strong problem-solving abilities.
• The ability to work effectively in a fast-paced environment and make sound decisions.

Essential Requirements

• Full UK Driving Licence.
• Access to a vehicle for business use.

What's on Offer?

• Competitive rate of £35.50 per hour Umbrella.
• Full-time hours.
• Initial 3-month contract with potential for extension.
• Opportunity to make a positive impact within a busy local authority housing service.
• Immediate start available.

If you have the required housing management experience and are looking for your next contract opportunity, we'd love to hear from you.