Network Operations Team Lead
IMT Resourcing Solutions
Location: London (Full-Time, Permanent)
Salary: Up to £50,000 + Bonus
Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme and more.
Our client, a leading provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function.
This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved in the design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service.
What you'll do
- Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture.
- Act as the senior technical escalation point for complex incidents, service requests and network-related issues.
- Manage the day-to-day operation of network services, ensuring high levels of availability and performance.
- Commission, maintain and upgrade core network infrastructure across a service provider environment.
- Plan and implement network changes while minimising operational risk and customer impact.
- Work closely with customers, internal stakeholders and third-party suppliers to resolve technical issues.
- Develop and maintain technical processes, procedures and knowledge base documentation.
- Drive continuous improvement initiatives, including automation, monitoring and operational efficiencies.
- Ensure network documentation remains accurate, detailed and up to date.
- Support planned and emergency out-of-hours maintenance activities when required.
What we're looking for
- Minimum 5 years' experience within a Network Operations, Service Desk, ISP or MSP environment.
- Previous experience leading or mentoring technical networking teams.
- Strong hands-on experience with routing, switching and wireless technologies.
- Excellent understanding of TCP/IP networking, MPLS and VPLS environments.
- Extensive experience supporting Juniper networking technologies within a service provider environment.
- Strong knowledge of BGP, RSVP-based MPLS networks, dual-stack networking and route reflectors.
- Experience with network automation, scripting and operational tooling.
- Knowledge of DDoS mitigation technologies and network security best practices.
- Understanding of industry frameworks such as PCI DSS, ISO 27001 and ITIL.
- Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
- CCNA and/or CCNP certification.
- JNCIA-Junos or equivalent networking certifications.
- ITIL Foundation certification.
- Degree educated or equivalent industry experience.
- Experience with network monitoring platforms such as SolarWinds.
- Exposure to CRM and ERP platforms including Salesforce or Oracle.
- Join a growing and ambitious technology organisation with significant investment in its network infrastructure.
- Lead a skilled technical team within a fast-paced and collaborative environment.
- Influence operational strategy, service improvements and automation initiatives.
- Competitive salary, bonus scheme and employee share plan.
- Private healthcare, pension, life assurance and income protection.
- 25 days annual leave, increasing with length of service.
- Wellbeing support, travel loan and discounted gym membership schemes.
Apply now to lead a high-performing Network Operations team and help shape the future of critical connectivity services.
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