New Business Account Manager

New Business Account Manager (Alternative & Unregulated  Investments / Private Assets)

Location: London (Full Time Office Based, Monument)

Hours: Monday to Thursday 10:00 – 19:00 & Friday 10:00 – 17:00

Salary: Up to £25,000 Basic / £50,000+ OTE Uncapped

About Us:

Hackstons is a London based luxury asset firm specialising in fine wine, rare whisky and alternative investments. We support private clients in building long‑term wealth through premium asset ownership, backed by education, secure storage and a curated retail experience.

The Role

As a new business account manager, you will be the first point of contact for prospective clients and investors who have registered an interest in cask whisky investments. This role is perfect for ambitious and determined individuals who want to build a serious career in sales/alternative investments and earn well by delivering results.

You don’t need experience in whisky or investments, we will teach you that. What you do need is the drive to learn, the confidence to speak with people, and the determination to improve every day.

You will be part of a brand new team with a sole focus to onboard new clients to the business. At present the company has senior account managers who are acting in a 360 capacity with our clients, managing existing client portfolios whilst still onboarding new clients. We are separating those sections of the business allowing senior account managers to focus on existing client portfolios and bringing in a brand new team solely responsible for new business clients.

This role would suit someone coming from estate agency, recruitment, hospitality, luxury retail, automotive sales or another customer facing environment. It would also suit a graduate or early career professional looking for an opportunity where progression is based on performance rather than time served.

If you’re looking for an easy ride or a 9 to 5 where you simply clock in and out, this probably isn’t the role for you. We are looking for people that are excited by the prospect of developing into a high performing sales professional in a growing investment business.

This role represents a fantastic opportunity to join a company at a significant growth phase meaning the potential of substantial career progression in the coming years for the right individuals.

Key Responsibilities

• Engage with inbound enquiries in a swift and professional manner
• Onboard new clients to the business
• Build rapport and understand each clients investment objectives
• Qualify opportunities through meaningful conversations
• Educate clients on the fundamentals of whisky and on cask whisky investment
• Act with integrity and always prioritise a duty of care to our clients
• Maintain meticulous records/notes within our CRM
• Manage your own pipeline and prioritise activity to achieve personal performance targets
• Working towards targets and KPI’s
• Contribute to a positive, collaborative and high performance team culture
• Overcome common objections and advise the client accordingly
• Present yourself and the company to the highest possible standards at all times and adhere to strict compliance requirements at all times
• Identify new routes and/or relationships for business development and acquire new clients and nurture those relationships

Requirements

• No experience necessary, just the right attitude
• Energetic with high activity and output levels
• Strong communication skills, especially with HNW clients
• Comfortable communicating on the phone and face to face
• Strong organisational and administrative skills
• Thrive when working towards goals and being rewarded for your performance
• Are resilient, coachable and prepared to work hard.
• Ability to manage own pipeline
• Highly motivated to work towards targets/KPI’s
• Like the idea of building expertise in a niche, growing investment sector

What We Offer

• Huge potential for career progression as the team grows
• Exposure to alternative investments and HNW clients
• Collaborative, ambitious environment
• Company pension
• Eligibility for our Cask Loyalty Programme (gifted casks at 3, 5 and 10 years)
• Staff discount in our Knightsbridge retail experience
• 21 days holiday plus bank holidays