Ocean Import Operator in Barking and Dagenham, Greater London

Ocean Import Operator - HYBRID WORKING 

Location: Dagenham
Salary: £35,000 per annum, with an increase following successful completion of probation
Working arrangement: Hybrid
Position: Permanent, full-time

An established and growing freight-forwarding business is looking for an experienced Ocean Import Operator to join its team in Dagenham.

This is an excellent opportunity for someone with at least two years’ ocean-import experience who can manage shipments confidently from initial booking through to final delivery. Previous experience using CargoWise is essential.

The company offers hybrid working, a supportive team environment and genuine opportunities for career progression.

Key Responsibilities

• Manage ocean-import shipments from booking through to final delivery

• Handle both FCL and LCL consignments

• Liaise with customers, shipping lines, overseas agents, hauliers and internal departments

• Monitor vessel schedules, arrivals and shipment milestones

• Provide customers with regular and proactive shipment updates

• Arrange customs-clearance instructions and supporting documentation

• Coordinate container collections and final deliveries

• Manage Bills of Lading, arrival notices and import documentation

• Obtain rates and prepare customer quotations

• Process supplier invoices and raise customer invoices

• Resolve delays, documentation issues and operational queries

• Maintain accurate and up-to-date shipment records within CargoWise

• Deliver a consistently high level of customer service

Essential Requirements

• A minimum of two years’ ocean-import experience within freight forwarding

• Strong knowledge of end-to-end ocean-import operations

• Previous experience handling FCL and LCL shipments

• Confident using CargoWise

• Excellent customer-service and communication skills

• Strong attention to detail and organisational ability

• Able to manage a busy workload and prioritise effectively

• Comfortable working independently and as part of a wider team

What Is on Offer

• Salary increase following successful completion of probation

• Hybrid working

• Genuine opportunities for progression

• Supportive and professional working environment

• Opportunity to join a growing freight-forwarding business

If you have solid ocean-import experience and are confident using CargoWise, apply today for a confidential discussion.