Office Administrator in Ealing, Greater London

Office Administrator – Glazing Industry

Location: West London (Office-based)
Salary: £30,000–£35,000 per annum + Annual Performance Bonus
Hours: Monday to Friday, 08:30–17:30 (1-hour break)

DC Solutions Services is recruiting on behalf of a long-standing client for an organised and proactive Office Administrator to support logistics, procurement, stock management and after-sales operations.This is a varied office administration role within the glazing industry, offering the opportunity to work across several departments and take responsibility for important day-to-day operations.The ideal candidate will have strong administrative skills, excellent attention to detail and the ability to manage multiple tasks independently. Previous experience in logistics, procurement or after-sales support is beneficial, while technical knowledge of glazing products, glass, aluminium windows and doors, or installation processes would be a significant advantage.

The Role

Office Administration & Logistics

• Coordinate deliveries, collections and schedules with suppliers, fitters and internal teams.
• Provide daily office administration support to the Operations Manager.
• Maintain accurate records relating to deliveries, stock, projects and installations.
• Prepare documentation and ensure information is saved and organised correctly.
• Liaise with customers, suppliers and installation teams to ensure smooth daily operations.
• Support logistics planning and resolve administrative issues as they arise.

Procurement & Stock Management

• Raise purchase orders and place stock orders as required.
• Monitor stock levels and maintain accurate stock records.
• Prepare monthly stock schedules and procurement reports.
• Communicate with suppliers regarding orders, availability and delivery schedules.
• Support procurement administration and help ensure materials are available when required.

After Sales & Glazing Support

• Act as the first point of contact for after-sales queries from customers.
• Gather detailed information, photographs and videos to help assess reported issues.
• Log, monitor and follow up on after-sales cases, arranging site visits where necessary.
• Liaise with fitters, customers, suppliers and internal teams to help resolve installation-related issues.
• Organise site photographs and obtain job sign-offs from fitters or clients.
• Prepare monthly after-sales reports for management.
• Prepare and issue project documentation, including operation and maintenance (O&M) manuals and warranties, following installations.

An understanding of glazing products, glass, aluminium windows and doors, and common installation issues will be particularly useful when handling technical queries and coordinating after-sales support.

Reporting & General Administration

• Prepare monthly reports covering stock, logistics and after-sales activities.
• Complete accurate data entry and maintain records across company systems.
• Use Microsoft Excel, Outlook and Word for daily office administration.
• Provide general administrative and operational support across the business.
• Work closely with the Operations Manager while managing responsibilities independently.

What We're Looking For

• Previous experience in office administration, office support or a similar administrative role.
• Strong organisational skills and the ability to prioritise competing tasks.
• Excellent attention to detail and accurate record-keeping.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
• Confident communication skills when dealing with customers, suppliers and colleagues.
• A proactive approach and the ability to work independently without close supervision.
• Experience in logistics, procurement, stock control or after-sales support would be beneficial.