Office administrator

We're recruiting for a proactive, highly organised Office Administrator to join a busy food manufacturing business. This is a varied, hands-on role supporting day-to-day office operations, customer service, order processing, dispatch coordination and general administration.

You'll suit this role if you're confident working independently, comfortable handling a fast-moving inbox and phone line, and technically capable with Microsoft Office (especially Excel). Experience using Google Sheets and an interest in improving templates, reporting and admin processes is a strong advantage.

• Manage shared inbox and phone queries, responding professionally and escalating where needed
• Process customer orders and support delivery scheduling/booking
• Coordinate dispatch activity with internal teams and external transport/logistics suppliers
• Investigate and resolve delivery/order queries and discrepancies
• Maintain accurate records and operational trackers (orders, dispatch info, stock/production-related updates)
• Collect and check delivery confirmations (e.g., proof of delivery) and support accounts/admin processing
• Support compliance-related paperwork for shipments where required (documentation/filing and checks)
• Provide general admin support: scanning, filing, document prep and ordering office supplies
• Provide holiday/peak-period cover, including supporting label set-up/printing checks using standard label/design tools and equipment

• Strong admin background in a busy office environment (manufacturing/warehouse/supply chain exposure is beneficial)
• Confident working independently with a resilient, proactive approach
• Excellent communication skills (written and verbal) and a customer-focused mindset
• Strong Microsoft Office skills: Outlook, Word and Excel (formulas/confident data handling)
• Comfortable using Google Sheets (or willing to learn and improve reporting/templates)
• High attention to detail (especially for order accuracy and label/detail checking)
• Organised, able to prioritise and manage multiple tasks to deadlines

• Permanent role with full training provided
• 20 days annual leave + bank holidays
• Employee perks platform
• Casual smart dress
• On-site facilities (standard kitchen/rest areas) and free parking (office-based role)

Hours: Monday to Friday, 9:00am-5:00pm (paid lunch break)