Office Manager

Office Manager

Established Family-Owned Manufacturing Business
Salary: £40,000 plus bonus

Start date – As soon as possible

We are working with a successful, long-established family-owned manufacturing business to recruit a confident and highly capable Office Manager.

This is a broad and varied position at the heart of the business, working closely with the owners and providing day-to-day support across administration, customer service, suppliers and general office operations.

It is a classic Office Manager role where no two days will be exactly the same. The successful person will be organised, practical and comfortable handling a wide range of responsibilities. You will need the confidence to make decisions, solve problems and build strong relationships with customers, suppliers and colleagues across the business.

The role

You will take ownership of the smooth day-to-day running of the office, ensuring that administrative processes are well managed and that customers, suppliers and internal teams receive a responsive and professional service.

Key responsibilities will include:

• Managing the daily operation of the office and acting as a central point of contact across the business
• Working closely with the business owners and providing trusted administrative and operational support
• Handling customer enquiries professionally and ensuring issues are followed through to resolution
• Liaising with suppliers, maintaining strong relationships and helping to resolve queries
• Coordinating diaries, meetings, travel arrangements and general business administration
• Managing correspondence, documentation, filing and company records
• Supporting the processing of orders, invoices, purchase orders and related paperwork
• Monitoring office supplies, services and facilities
• Supporting internal communication between the office, production and wider business
• Helping to coordinate new starters, holidays, absence records and general people administration
• Assisting with company events, visitors and occasional projects
• Reviewing office processes and identifying ways to improve organisation and efficiency
• Taking ownership of unexpected issues and ensuring they are dealt with calmly and effectively
• Providing broader support wherever required within a busy, hands-on family business

About you

We are looking for an experienced Office Manager, Senior Administrator or Business Support professional who enjoys being involved in different areas of a company.

You will be:

• Confident, approachable and comfortable dealing with people at every level
• Highly organised, with the ability to manage several priorities at once
• Professional and credible when communicating with customers and suppliers
• Proactive and willing to take ownership rather than waiting to be directed
• Practical, resourceful and capable of resolving day-to-day problems
• Comfortable working closely with business owners in a trusted position
• Discreet when handling confidential or commercially sensitive information
• Accurate and attentive to detail
• A strong communicator, both verbally and in writing
• Competent in Microsoft Office and comfortable learning internal business systems
• Happy to work in a fast-moving environment where flexibility and teamwork are important

Previous experience within manufacturing, distribution or another product-led business would be helpful, although it is not essential. More important is your ability to bring structure, energy and reliability to a varied role.

The opportunity

This is an important and visible appointment within a well-established business with a long history and a strong family culture.

You will work directly with the owners, gain exposure to many different areas of the company and have the freedom to make a genuine contribution to how the office and wider business operate.

For someone who enjoys variety, responsibility and being the person others can rely upon, this is an excellent long-term opportunity.